Overview

Pearson VUE’s Channel Quality department interface with internal staff, test centre staff and sponsors to investigate and report compliance with quality requirements within the Pearson VUE Testing Channel.

The appointed individual will be responsible for ensuring test centres adhere to at least the minimum agreed standards of quality and security as prescribed by Pearson VUE and its clients.

Key Responsibilities

• Ensure that quality standards are maintained and that quality objectives are being met or exceeded by the EMEA channel; where individual test centres do not meet objectives, identify the causes and implement appropriate corrective action.

• Ensure quality standards are met while doing the new site application process/background verification to ensure a quality & secure testing channel.

• Be an ‘expert and spokesperson’ to all internal parties, to raise internal awareness and mindshare of the quality and security message.

• Assist the Global Security Analyst team with security investigations.

• Proactively own the effective resolution of all quality issues.

• Develop, maintain and communicate efficient quality and security processes to relevant parties.

• Proactively work on improving the quality control via new internal processes.

• Highlight any additional opportunities and possible quality, security trouble areas to the Channel Quality Manager.

• All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff who may be affect by your acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.

• All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function

Key Activities

• Run quality reports to monitor the testing centres and implement corrective actions if necessary.

• Act as an escalation point for quality and security related problems and successes, and escalate again where appropriate.

• Provide input for the Channel newsletter.

• Call testing centres to discuss the secret shopper reports, train them, and implement any corrective measures if required.

• Proactively provide ideas on new solutions to further improve the testing centre quality and security levels achieved.

• At all times, throughout all tasks, request support, guidance and assistance as required from colleagues and manager.

• Effective and timely completion of objectives, reviews, reporting and accurate administration as required by manager.

• Continual Improvement.

Essential Experience and Qualifications

• Vocational experience in a similar environment.

• Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data.

• Ability to take responsibility for actions, a self starter who can work well in a dynamic and busy environment.

• Prioritization skills and experience of dealing with multiple projects in a structured way.

• Experience in a customer facing environment, where ensuring high levels of customer satisfaction is essential.

• Ability to establish rapport and deal with people at varying levels, both internally and externally.

• Excellent communication skills, both written and oral.

• Ability to work in a team structure.

• Sound working knowledge of the Microsoft Office Suite and associated packages including Word, Excel, PowerPoint, Outlook, Access and Internet packages.

Required Competencies

• Collaborative Working

• Commercial Awareness

• Commitment to Improving Quality

• Customer Focus

• Performance Maximisation

• Effective Communication.

Working Arrangements

• Hybrid

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: 

http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.