Key Responsibilities:

• To assist the Supply Chain Business Partner team leader to provide excellent service for the internal customers of Inbound Supply Chain, principally BMD but also Central Merchandising as required
• Deputizing for the Business Partner where appropriate.
• To provide a dedicated first point of contact for colleagues in the assigned BMD department based in Dublin and be the face of Inbound supply chain for those colleagues.
• To enable the transition from a nameless ticket based help desk model to a face to face business partner model where Inbound Supply Chain becomes a value providing service provider
• Act as the primary communication bridge between the assigned BMD department(s) and the Operations, Commercial and Origin teams within Inbound Supply Chain
• To be a dedicated focal point for Inbound customer service for assigned department(s) covering all relevant origins and destinations and all modes of transport
• To monitor and report on the flow of department(s) ordered stock (purchase orders) from the point of supplier booking at origin through to delivery into destination depot
• Communicate as required any exceptions to Required Handover dates, Shipment dates or Required Delivery dates with cause analysis and likely impacts.
• Walk in the department’s shoes to understand department objectives and priorities for the operating year and from season to season/week to week
• To balance the objectives of the internal customer with the objectives of the Group Supply Chain Director and their teams
• To assist in providing subject matter expertise to all departments with regards inbound operations planning, costing and monitoring their Inbound flow of Purchase Orders
• To assist in providing all necessary face to face training, guidance and advice to BMD teams relating to any Inbound supply chain related activities eg: new supplier set up, national holiday PO planning, expediting /slowing stock to meet business priorities
• To produce and assist in delivery of department level reporting on key inbound related service metrics eg: OTIF to Required Delivery Dates
• Provide other Inbound teams with richer insight into department objectives and priorities ensuring all departments are treated fairly and we have a joined up business wide approach to daily/weekly/monthly inbound planning.
• Role would ideally be embedded as close as possible to the assigned department seating area in ARH to maximise relationship building and mutual understanding
• Assisting departments with relevant Inbound related department/vendor queries and challenges and presenting solutions to problems.
• Working seamlessly with our Supply Chain teams at origin and the Operations and Commercial teams in UK and ROI.

The ideal individual will have:

• Customer facing experience within a Retail/FMCG/Supply Chain head office environment with a minimum 1 -3 years in relevant roles
• Good working knowledge of global supply chain process and procedure ideally within garments sector
• A basic understanding of how buying and merchandising teams work and their measures of success
• The ability to thrive in a fast moving pressurized retail environment
• A proven track record in improving customer engagement and satisfaction within previous roles
• Excellent planning skills and be able to think and plan in advance.
• Experience of large multinational network operations
• Excellent skills in MS Word, Excel, Outlook and PowerPoint.
• A digital mindset and appetite to embrace new technology solutions
• Attention to detail and accuracy.
• Excellent communication skills both written and verbal.
• Interpersonal skills - discreet, trustworthy and have the ability to build and maintain strong relationships internally and externally
• A flexible approach to work and be capable of managing priorities.
• Strong diplomacy skills and be prepared to deliver both good and bad news in an even handed manner
• Excellent all round problem solving & influencing skills
• Ability to work on own initiative away from most other Inbound team colleagues
• Commercially focused considering end to end impacts on all stakeholders
• Ability to work cross functionally within a team

Core Skills

• Educated to degree level with 1+ years of experience in a similar or equivalent role
• Experience working in a retail or FMCG focused head office environment highly desirable
• Advanced Microsoft Office skills (particularly Excel and Powerpoint)
• Amazing analytical skills and a star of data manipulation
• Excellent organisational, prioritisation and time management skills
• Ability to review and design new process that will deliver beneficial change
• Cultural awareness and sensitivity
• Excellent problem solving, tactical thinking and planning skills
• Relationship builder both internally and externally with strong influencing skills
• Experience of working in a fast paced supply chain environment
• Strong administrative skills
• Effective communicator - 2nd language skills a benefit