The opportunity

The role is responsible for ensuring Transport’s ICT hardware and software assets and their configurations are known, recorded and accessible, and for maintaining the relationships between the configuration items that make up the services, systems and applications used by the business.

What you will be involved in:

• Execution of ITIL asset and configuration management process, using relevant toolsets
• Participate in governance forums to ensure process compliance, and drive continuous improvement initiatives
• Compile and analyse statistical data and trends relating to service process compliance and operational effectiveness, and provide service reporting and insights to Senior Management as required
• Collaborate with other stakeholders to ensure delivery of reliable IT services, adherence to Best Practices, and drive continuous improvement
• Assist process leads and peers in the development of an enterprise level IT Service Management strategy. Assists in the development and documenting of plans based upon TfNSW processes to address requirements
• Participate in the process to enhance or expand the service offerings available to end users, to improve customer experience
• Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments and agencies
• Demonstrate the five ways of leading behaviours to deliver organisational outcomes for our customers, our people and communities for the greater good.

About You:

• In-depth understanding of the execution of process controls, performance metric evaluation processes and process and data standards.
• Experience in executing ITIL Asset and Configuration Management functions, provided by both internal and external service providers, with a successful track record for developing strong partnership-style relationships that result in improved performance
• Experience in governance of internal and external service providers
• Experience developing operational and management-level Service Reporting (adhoc and regular)
• Familiarity with ITSM toolsets (ServiceNow, Remedy, Atrium, Flexera), and ability to effect activities to deliver process improvements

Essential requirements

• Appropriate tertiary qualifications or demonstrated, relevant, equivalent professional experience

Please click here to view a copy of the position description.

Salary and Benefits

The salary for this position is Grade 8 $120,423 - $134,872 per annum plus superannuation and leave loading.