Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Our core ethical values are respect, responsibility, fairness, integrity, and empathy. These core ethical values are demonstrated in our commitment to sustainability, wellbeing, inclusivity, equity, diversity, collegiality, and openness. With, and as, tangata whenua, we value Te Tiriti o Waitangi, rangatiratanga, manaakitanga, kaitiakitanga, whai mātauranga, whanaungatanga, and akoranga.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting an Applications Support Specialist to join the Applications Support team within Digital Solutions on a full-time fixed-term basis through to 1 December 2023. The role is responsible for providing application and system support for the University’s learning and teaching systems.

Key Responsibilities:

• Ensure high levels of application support and systems management are provided so that the learning and teaching systems perform to user expectations.
• Provide Level 3 support for learning and teaching systems.
• Perform system reviews and undertake planning to ensure systems are running optimally, cope with expected growth, and risks are managed.
• Coordinate change control and adhere to change control processes in relation to teaching and learning systems.
• Maintain an active relationship and liaise positively with vendors, other service providers, stakeholders, and the wider Digital Solutions team to support, maintain, develop, and address issues associated with learning and teaching systems.
• Develop and maintain knowledge and expertise in the technical and functional aspects of the role. Ensure appropriate system and operational documentation is developed and maintained according to accepted standards.

This is a full-time fixed-term role through to 1 December 2023 and if the appointee is from within the University, a secondment for the period will be favourably considered.

Ō pūmanawa - About you

You will have excellent problem-solving and analytical skills and enjoy helping others succeed through learning and teaching technologies. You keep calm under pressure and manage your time efficiently. You are able to balance the demands of both project and operational work while maintaining a high standard of service. You understand and believe in the importance of responsiveness and customer service, and nurture effective relationships with vendors, stakeholders, and users. You maintain a high level of technical knowledge and bring innovation, integrity, and sound judgement in your approach to work. You are an effective communicator and enjoy working as part of a team, while also being an organised self-starter.

Key Requirements:

• Appropriate relevant tertiary qualification, industry experience or product-based qualification.
• Proven experience in the support, maintenance, and implementation of enterprise-wide systems.
• Proven ability to provide proactive 3rd level support for enterprise-wide systems in a secure, managed, and auditable manner.
• Exposure to, and experience with, web centric technologies.
• Excellent customer focus and problem-solving skills.
• Understanding of change control processes.
• Ability to work under pressure and adjust to shifting priorities.
• Able to co-ordinate, liaise and generally work closely with application vendors.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our team is fast paced, thrives on sharing ideas and information, and working in a collaborative style. We offer flexible working arrangements. This is a fantastic opportunity for someone with excellent customer focus and strong problem-solving skills to provide a positive experience for others through support of the University’s teaching and learning systems.