Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

The Technical Operations Team within UK Information Systems (South) are responsible for the smooth running of the Operational Support Systems within the Sky telecommunications area. These systems ensure a seamless order (provision) and fault (assurance) journey for our millions of Sky residential and business customers who entrust on our services daily. We are looking for a new Application Support Analyst to join our team at Sky. If you feel up to the challenge of a highly diverse and fast paced experience in our new Hybrid working environment, then apply today!

An Application Support Analyst is an IT professional who helps a business solve its application and system issues. They have a deep understanding of how the systems work and perform troubleshooting systems, responding to assistance requests and handling technical issues.

Based in Brick Lane, London we do offer a hybrid working environment being a mix of home working and office based days.

What you’ll do:

As a member of the Technical Operations Team within UK Information Systems (South), you will help drive/facilitate/manage:

• Operations in the telecommunications space for provisioning and repair services
  • VOIP
  • FTTP
  • Mobile
  • MPF
  • Voice
• Support during and out of hours
  • Application releases
  • On-Call rota
• Multi Environmental (Pre production & Production) support tickets/Incidents with autonomy
• Working seamlessly with other areas within Sky and with our external Third Parties to analyse and repair existing and new workflow interactions across system layers
• Participation in developing and maintaining a web-based production support application (PHP- Laravel)
  • Simplify, innovate, and improve support processes
  • Provide automated tactical solutions to assist B2B workflows
• Adapt and grow into hot technologies such as Docker, YAML, Kubernetes, Teamcity, Laravel, Splunk, Prometheus, Cloud computing and Virtualization, GOCD, AppDynamics
• Contribute towards Technical Operations Team’s ever growing knowledge base on our internal Confluence wiki
• As an operational support team our working environment is lively and energetic. Social activities are popular within the team

What you’ll bring:

• Evidence in being highly motivated and demonstrably capable of performing proactively across the full scope of work covered
• Strong technical competencies required include Oracle PL/SQL, bash, PHP scripting, Containerisation (Apache and Docker), Unix
• Experience working in a platform support team in a high pressure, fast moving environment
• Experience in solving and analysing complex problems
• Production management of micro-applications and microservices, RESTful APIs and network messaging technologies (JMX, JSON, Web)
• Incident management/ownership and Problem resolution
• Multidisciplined and flexible
• High energy and enthusiasm

UK Tech: Our team focuses on technology strategy, design and delivery. From AI to 5G to Cloud, we work on the latest tech whilst building out our web presence and CRM systems for fixed and mobile networks. We’re bold, proactive, forward-thinking and collaborative. Together, we’re proud of the products and services we deliver for our customers.

The rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• Access a wide range of exclusive Sky VIP rewards and experience

Where you’ll work:

Brick Lane

Our Brick Lane office is in the heart of the East End of London. It’s part of a vibrant and diverse community; close to street food, cafes and shops.

The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk.

Inclusion:

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.