Job Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada is seeking an experienced and dynamic technical analyst focused on providing support to IT solutioning Air Canada’s Passenger Service System applications. This role requires collaboration with a diverse internal workforce and extended third party service providers to create the future business application support model for our world class airline brand. 

These are exciting times for IT at Air Canada, with several major projects underway that will transform its IT landscape. This is a unique opportunity to work with state-of-the-art technologies to optimize existing functionality and the development of new tools.

This position will be reporting to the “Manager, Application Development and Maintenance” responsible for our Passenger Service System (PSS) – Airports

Responsibilities 

• Work closely with relevant stakeholders to collect and use information for improved operational performance
  
• Reviewing and analyzing data from multiple internal and external stakeholders
  
• Communicating analysis results and making recommendations to relevant stakeholders
  
• Provide support for the business analysis and technology/business integration efforts
  
• Analyze technology trends to determine impact to the achievement of business goals
  
• Conduct requirement and systems analysis and translate business requirements
  
• Support multiple working methodologies such as agile and waterfall
  
• Support in creating business cases
  
• Support Planning and monitoring processes
  
• Provide support to Quality Assurance team
  
• Conduct ongoing reviews of priorities from a project and a day-to-day perspective. Utilize effective practices and tools to plan, coordinate activities and track all deliverables
  
• Ensure regulatory and security compliance
  
• Provide management with economic impact and compliance issues surrounding key business decisions 
  
• Support definition and maintenance of methods, techniques for identifying ways to improve business/technical processes
  

Qualifications

• 3-5 years of IT technology or operations experience in a large company would be an asset 
  
• Airline experience would be an asset
  
• Knowledge of Jira and ServiceNow applications an asset.
  
• Knowledge in various IT methodologies e.g. Agile / Waterfall
  
• A relevant University degree/technical certification, and/or relevant experience commensurate to the role
  
• Exceptional analytical, organizational and communication skills
  
• Self-motivated and independent worker
  
• Possess investigative nature and be self-motivated
  
• Results oriented with proactive and methodical approach to problem solving
  
• Able to multi-task and work under pressure against tight deadlines and changing priorities
  
• Must be a team player with ability to work closely with diverse groups and working styles
  
• Ability to establish and maintain effective business relationships
  
• Flexibility and willingness to work extended hours, when required
  

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
  
• Mandatory Covid-19 Vaccination Required
  

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.