About this role

The UK is undertaking a once in a generation transformation in telecoms. By December 2025, c.13m customer lines will need to be migrated from legacy,  to All-IP products. This role is critical in managing the Openreach programme plan that will deliver these migrations.

As well as managing the wider programme plan, a fundamental aspect of the role is to take the lead on ensuring we can support our specialist customer cohorts. Can we deliver a fantastic journey for their needs, where do we need to do more ourselves, and where do we need support from the wider industry?

You'll have the following responsibilities

Support the programme team in defining and delivering a roadmap of activities that underpin the agreed strategic goals

Lead and develop the wider programme team (direct or matrix) to ensure the programme is delivery focussed, with effective risk and issue management, and a learning culture

Create momentum internally and externally through enthusiasm and experimentation. Embrace ambiguity and generate support for developing solutions for change

Engagement and collaboration with industry to develop our plans and successfully land delivery

Accountable for working with internal and external stakeholders to trial and develop All-IP migration journeys for specialist customer cohorts. These will include:

Vulnerable

Complex/business

Critical National Infrastructure

You'll have the following skills & experience

Business improvement: recognised as an expert in the identification and quantifiation of opportunities to improve the business and customer outcomes

Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate and communicating this to business audiences

Customer journey mapping: great ability to identify current customer journeys, identify areas for improvement and engage internal and external stakeholders to design and deliver improvements

Project and change management: understanding of techniques and frameworks to deliver capability and change programmes across a large organisation 

Stakeholder management: great ability to work with stakeholders across Openreach and industry to communicate and deliver our strategic plans

Experience of managing large scale projects with a range of different workstreams