Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

You’ll ensure the entire Openreach CTIO & Digital teams are aligned to a single operating model that embraces Agile best practices to drive high quality, frequent delivery of business outcomes at pace in collaboration with the wider Openreach delivery teams, so that together we can create the best experiences that enhance both our customers’ lives and colleague experiences. As we embed Agile ways of working, this role will own the Agile strategy and build on the existing work to continuously improve both our skills, but also look to embrace Agile reporting and underlying Agile technology, setting the standard across Digital. It will also act as the Openreach lead for all Pan-BT Agile initiatives including the BT Agile Flavour workstream, Agile L&D pathways, Agile Tooling & interface into new Digital organisation. Working with the other Agile Practice leads and Lead Agile Coaches Pan-BT, a key part of the role is ensuring consistency of approach and best practice

You'll have the following responsibilities

The purpose of this role is to ensure that the Openreach IT unit, successfully and efficiently evolve the Agile Transformation and keep it running at pace with the right strategy, governance, process, frameworks, metrics, 

Responsible for consistently expanding Openreach’s Agile footprint awhile maturing it at the same time.

Responsible for bringing about Agile backed with strong engineering practices and setting a strategy that paves the way for this outcome

Define the transformation agenda, leads through a team to implement the Transformation strategy for Openreach to effectively drive performance and deliver business results.

Responsible for a matrixed team of coaches with Openreach driving a full-scale Agile transformation for Openreach IT and Business

Holds accountability for identifying and delivering opportunities for cost savings and meeting financial targets.

Drives continuous improvement and culture of high performance through strategic programs, advocating for and effecting behavioural and process change across the organisation by influencing decision makers and inspiring and motivating others to adopt new ways of working.

Enhance core structures, governance, and ways of working from an end-to-end perspective working across squads, tribes, Openreach, and Digital leadership whilst not disrupting in flight delivery programs.

Developing key hypotheses for interventions for addressing issues and continuous improvement.

Embed and drive data-driven delivery, including the identification of key metrics.

Work with the Portfolio Planning & Demand Managers and Tribe Agile Delivery Managers (RTE) identifying bottlenecks and reducing lead time from Idea to launch.

Support the Agile Delivery Managers (RTEs) and Agile coaches to implement cross tribe quarterly Program Increment planning events, defining enhancements for efficiency and increased delivery confidence.

Optimise flow of value through the squads; define and implement data analytics (i.e., Cycle Time and other metrics) for quantification, assessing and driving improvements to DevOps and release and CI/CD pipelines.

Coach Tribe leads on Agile delivery good practices; leading regular cross Tribe retrospective and continuous improvement activities to create high performing Tribes focused on customer centricity and value.

Value & financial tracking for the agile squads inclusive of budget

Engagement with Digital: Responsible for unifying the Digital Strategy with the Openreach strategy both from a Culture and IT standpoint while co-creating the Digital Way and the Agile Identity

You'll have the following skills & experience

Champion & educator of Agile Methodology: Extensive or subject-matter expert understanding of the principles, components and features of Agile methodology, with a continuous learning approach to new concepts and best practices.

Bold decision-making ability to make data driven strategic decisions that impact wider business.

People Management: ability to lead, motivate and support both individuals & teams with a focus on continuous improvement.

Stakeholder Management: ability to manage & influence stakeholders with lack of agile knowledge and competing priorities.

Systems Thinking: Extensive experience analysing and 

connecting concepts and components across the 

entirety of a system (e.g., E2E value stream) to 

understand how value flows through the system, and

diagnose and resolve complex issues.

Interpersonal Savvy: Extensive experience influencing 

Senior Leaders (i.e., MD, Director level and suppliers across CFUs) and large-scale teams, without reliance on authority to obtain stakeholder buy-in.

Driving Engagement: Extensive experience fostering and empowering high performing teams.

Coaching: Extensive experience coaching, with a strong 

servant leadership philosophy. 

SDLC: Extensive understanding of the software development lifecycle and technical change delivery.

Facilitation: Excellent facilitator, with the ability to communicate and adapt your style based on the situation/ context.

Conflict Resolution: Extensive experience in effective conflict resolution within and across teams.

Problem Solving: Extensive experience solving complex problems across cross-functional contexts. 

Previous Agile experience as a transformation lead or RTE/Chief SM or Agile Coach 

Deep knowledge of agile values, principles, and practices. Ability to communicate its understanding at all levels of the organization

Demonstrated self-starter but team mindset - work autonomously and as part of a global team

Excellent communication, strong virtual collaboration, mentoring skills, consulting, influential, collaborative, and observant

Experience in driving organization level Transformation & Change Management; awareness/experience in Org Change Management frameworks – e.g.: Kotter’s framework

Has built high performing teams, and focuses on ever improving team dynamics and performance; has helped teams manage interpersonal conflicts, challenges, and opportunities for growth

Hands-on ALM tools (JIRA, Rally, Version One, ServiceNow, etc.), Realtime Dashboards (Miro, Mural, etc.)

Engagement with

Tribe Leads, Senior managers and other stakeholders across Openreach

Engineering teams, senior managers, and Directors

Ability to manage FTE as well as subcontractors, depending on programme.

Experience in establishing portfolio governance. 

Knowledge and experience with multiple agile frameworks (Scrum, Kanban, CI/CD, Continuous quality, TDD, BDD, LeSS, SAFe and DevOps)

CSM, SAFE, AgilityHealth, Less, SPC certifications are a plus

Benefits

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!