ADSDEVREL SUPPORT SPECIALIST

Job Overview

Location
Colombo, Western
Job Type
Full Time Job
Job ID
29449
Date Posted
8 months ago
Recruiter
Nethuva
Job Views
21

Job Description

Job Responsibility

  • Lead the shift. Supervise L1 Agents in the shift with focus on their KPIs
  • Conduct Cadence meetings Weekly/Monthly with all Stakeholders to gather review comments
  • and implement changes as needed.
  • Handling and communicating any coverage or SLA concerns as they arise
  • Generating and tracking weekly performance reports.
  • Generating Monthly Newsletters
  • Provide technical support via mails/Google Groups for the specialized Product Areas
  • Manage and resolve support cases with a high degree of technical complexity for Google Ad products
  • Respond to customer-reported issues in a timely manner, per service level agreements.
  • Communicate progress of resolution/status in a timely fashion, per service level agreements
  • Manage escalations and expectations, for both customers and internal staff.
  • Timely and Valid escalations of issues to L2 Team.
  • Coordinate across numerous departments while driving issues to resolution

Similar Jobs

Brunswick

Full Time Job

Adsdevrel support specialist Adsdevrel support specialist

The Senior CGI Artist will help create a CGI capability inside the world’s lar...

Full Time Job

Caleres

Full Time Job

Adsdevrel support specialist Adsdevrel support specialist

We are Caleres, a global footwear company with brands that fit people’s lives....

Full Time Job

Brunswick

Full Time Job

Adsdevrel support specialist Adsdevrel support specialist

The Data Engineer will provide technical leadership and support for our existing...

Full Time Job

Spectrum

Full Time Job

Adsdevrel support specialist Adsdevrel support specialist

BE PART OF THE CONNECTIONAs an Advertising Account Executive with Spectrum Reach...

Full Time Job

Cookies

This website uses cookies to ensure you get the best experience on our website.

Accept