Minimum qualifications:

• Bachelor's degree or equivalent practical experience
• Experience in people management
• Experience in project management, product management, engineering management, or operations management

Preferred qualifications:

• Experience owning product lifecycle, from concept to operational to maintenance
• Experience driving solutions for technically and/or operationally complex problems
• Deep knowledge of Google Ads or Google Ads Billing
• Excellent cross-functional relationship building, collaboration, and influencing skills
• Strong communication, project and product management, and analytical skills

About the job

The gTech Product and Tools Operations team (gPTO) strives to delight customers by obviating the need for support across a range of product areas. Our team works closely with several Product and Engineering teams to develop and improve Google’s products and internal tools, as well as manage launches across internal and external users. We advocate for the customer experience, advocating for product improvements backed by product expertise and data-driven insights.

As an Ads Billing Lead, you’ll be responsible for Billing product operations for Google Ads. You will be managing a high performing team and be responsible for interfacing directly with Product, Engineering, Finance, Sales, leadership, and support/partner teams, on a continuous basis to deliver significant impact for the business. In this role you'll be able to showcase your technical, product management, business judgment, and people skills as you drive high priority initiatives to support goals and challenges of accelerating serviceability and innovative products globally.

Responsibilities

• Manage a team of Product Operations Managers to engage in product development cycle, from ideation to launch/landing.
• Define the vision/strategy of the business to continually innovate the product, simplify workflows, obviate the need for support, and improve the customer experience.
• Partner closely with Product Management/Engineering teams to actively advocate for customers, sales, and support teams. Leverage data-driven user insights to influence product strategies, roadmaps and prioritization decisions creating excellent user experiences.
• Build strong relationships and partnerships with Product Management, Engineering, Finance. Sales, support teams, and other working partners to identify/deliver business critical features, processes, tools, metrics, and business insights required to create/maintain excellent Ads billing products and customer usability.
• Own the operations lifecycle from inception through maintenance, encompassing accountability for serviceability and usability of a product suite.