The role

As an Administration Assistant you will be responsible for supporting all booking enquiries, converting them to appointments for initial consultations and admissions. You will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients. Keeping detailed and accurate records to ensure all bookings are managed effectively and within an appropriate time scale. 

This role may involve agile working: providing you with the ability to work at home and within our offices at Rivers Hospital. 

Duties will include but are not limited to:
•    Handle all enquiries and book appointments, whether by telephone, email and postal promptly and efficiently for outpatients (Private and NHS)
•    Provide detailed information to patient enquiries delivering excellent customer service
•    Develop and maintain good working relationships with all internal departments within Rivers Hospital.
•    Maintain clinics and associated admin
•    Build and maintain excellent relationships with consultants and medical secretaries to ensure appointments are converted 
•    Maintain contact with potential patients to ensure they are satisfied with the progress on their enquiry 
•    Liaise with GP Practices regarding referrals 

What you’ll bring with you
•    A strong desire to provide high levels of customer service 
•    An ability to work under pressure with set deadlines to process booking appointments 
•    Enthusiastic and empathetic character promoting positive attitude at work    
•    Confident communication skills on all levels, via telephone, email and in person
•    Demonstrate strong time management and organisation administration skills  

Benefits
•    Contributory pension scheme
•    Attractive enhancement rates between 30% - 100% for evenings, weekends and bank holidays available to permanent and bank
•    25 days’ annual leave plus 8 day’s Bank Holiday 
•    Private Healthcare and Life Assurance
•    Free onsite parking and a subsidised staff restaurant
•    Access to our employee Ramsay Discount Programme
•    Wellbeing centre and access to 24/7 employee assistance line
•    Access to the Ramsay Academy - We invest in our people by creating real development opportunities and career pathways supported by structured learning curriculums