Do you love playing the detective, piecing together information to solve complex problems? Do you like working with words as well as numbers? Are you passionate about getting fair outcomes for customers?

We’re looking for an actuary to join the ‘Product Management’ area within the existing platforms division of ‘Savings and Retirement’. The team has oversight of actuarial calculations and wordings for heritage Friends Life customers. We work closely with our suppliers to ensure customers receive the right policy benefits and useful projections of what their future policy benefits might be. For example, when errors occur, we help to put them right by developing customer remediation bases. When improvements are required to customer illustrations, we make sure they meet the regulations and are actuarially appropriate.

This is a varied and interesting role in which you’ll make a real difference to customers, helping Aviva to grow. ECM looks after about 800 products for around 3.5 million customers, so it’s a fantastic opportunity to gain a more in depth understanding of our products and systems and to grapple with some of the complexity Aviva's aiming to simplify. You’ll also learn about the wider business by working with suppliers and other specialist teams within Aviva, such as Compliance, Product Management and Pensions Technical.

You'll be highly analytical and able to use your initiative to resolve non-standard problems. You’ll have a strong customer focus and take good ownership of your work but be willing to learn from the other actuaries on the team. You'll also be keen to develop in the role, moving from giving recommendations to providing sign off.

What will the role involve?

• BAU pricing work such as mortality/morbidity risk charges and conventional product surrender values

• Review customer remediation calculations, methods and bases

• Provide actuarial support for illustration changes by understanding the relevant regulations and reviewing or specifying requirements

• Review spreadsheets used for manual calculations, ensuring they’re actuarially correct and fit for purpose

• Provide actuarial review and sign-off on customer literature

• Resolve miscellaneous ad-hoc queries

Skills & experience we are looking for:

• Qualified actuary with strong analytical skills and the ability to develop solutions to complex, non-standard problems

• Curiosity, attention to detail and good judgement

• Communicates complex concepts clearly and concisely to a broad range of audiences

• Proficient at Excel and analysing data

• Able to handle a dynamic workload, adapt to changing priorities and manage the expectations of interested parties

• Contributes to team success & shares knowledge

What will you get for this role?

• A salary between £60,000-£70,000 depending on location, experience and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Daniela Krol a call on 0121 234 7660 or send an email to daniela.krol@aviva.com 

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.