Activation Admin Co-ordinator

Tamworth Contact Centre

Working Monday – Friday, 9am – 5pm, this is the perfect position for you.

£19,168 Basic salary, free parking, discounted products and services, brilliant reward and recognition scheme, excellent career development and much more! 

Your local pub, your favourite restaurant, your children’s schools all have one thing in common – Brakes.  There are a lot of hungry mouths to feed out there and every day we deliver 1.5 million products from our fleet of 2000 trucks to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK.   Our customers count on us for exceptional food and service, and as our response to Covid-19 proved, our 6,000-strong workforce is dedicated and proud to play their part in feeding the nation.

We are looking for a brand ambassador who works proactively to coordinate the tasks to enable a new customer to be activated, whilst supporting the team with administrative changes, for existing customers within the Customer Development Team

Accountabilities and Responsibilities:

• Centrally log, time stamp and record all customer documentation received from the Validation team
• Verify accuracy of data received from Validation Team and customers, obtain further information should documents be incomplete 
• Expedite, track and log workflows between internal departments e.g. S&CS, Credit Control, New Customer Team
• Be accountable and empowered to liaise with internal stakeholders, ensuring requests are processed within agreed SLA’s and to the desired quality
• Manage emails from customer and internal stakeholders using Outlook
• Provide ‘Go’ confirmation to New Customer Team to advise when account is activated
• Keep information confidential and ensure compliancy with all internal processes and documents following GDPR and SOX guidelines
• Complete pricing exercises and delivery day reviews for existing customers
• Flexible to assist in any additional administrative tasks in relation to customer activation and development 
• Provide weekly overview reporting against KPI’s to monitor and manage performance
• Ensure simple and effective ways of working are in place and best practice is followed

Knowledge, Skills, Experience  

• Able to plan and prioritise workload
• Manage deadlines to achieve target dates
• A customer centric approach in all interactions with customers and peers
• Strong business and commercial acumen
• Confident, self-motivated and positive attitude 
• Excellent interpersonal skills
• Organised with good administrative capabilities
• Strong attention to detail
• Able to work on own initiative and be a team player
• Adapt to fast changing environment
• Excellent communication skills, both written and verbal
• Computer literacy, confident user of Microsoft Office applications
• Previous experience of SAP in a contact centre environment desirable

You:

You’ll be a natural people person and problem solver, with a real drive to deliver results.  You will also enjoy working within a team and ensuring that you hit targets and achieve results in a true ‘One Brakes’ way. Above all you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.  And of course, you’ll be proud to live and breathe our values:

• Caring passionately for our customers
• Doing the right thing
• Working together as one team
• Being the best we can be

What you’ll get:

• A competitive salary
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
• And much more….