Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

As a DR to the Senior Sales Manager of the CPS Leadership team, this role will be responsible for profitably retaining, developing and growing a portfolio of existing customer accounts.

This role is responsible for achieving/exceeding business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction. You will be expected to develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner. You will own the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication. You will also be responsible for retention of customer base against aggressive market competition, maximising the BT growth story and network benefits.

This role is accountable for the creation and development of an account/win plan for all re-sign and growth opportunities, demonstrating required actions and effective engagement of the virtual team. You will be expected to conduct customer meetings and engage in dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system.

You will be required to understand and be able to sell the current and future benefits of the EE/BT network and all propositions and value-added services.

You will act as an ambassador both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and deliver excellent customer experience results, and be required to Continually learn about the industry and new products and services.

You'll have the following responsibilities

   Accountable for developing successful, sustainable and profitable long-term relationship with customers, this includes effective senior leadership team escalations where appropriate

  Accountable for developing a strong understanding of the customer’s requirements and transformational roadmap

    Ensure robust account development plans exist for each customer accurately portraying the competitive landscape and how BT is positioned within it.

    To use extensive knowledge of BT Products and services to deliver commercially sound complex customer solutions/ managed services whilst maintaining a positive experience for customers

   Accountable for Customer satisfaction improvements increasing Net Promoter score within the account.

  Define, develop and own key customer relationships and customer contact strategy.

    Accountability for the New Sales elements of P&L of the account base including how budgets are aligned and used for resourcing to win new business with a high degree of autonomy with customer relationships whilst adhering to BT’s code of practice

   Accountable for taking responsibility for own personal development, to ensure fully conversant with the whole portfolio and can sell a value proposition

You'll have the following skills & experience

       To profitably retain, develop and grow a portfolio of existing customer accounts. Achieve/exceed business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction

      Continuously develop growth pipeline

   Creation of an account/win plan for all re-sign and growth opportunities, demonstrating required actions and effective engagement of the virtual tea

  Develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner

    Conduct customer meetings and dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system

     Own the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication

    Operate within published commercial and contractual guidelines, making effective use of escalation routes

     Act as an ambassador both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and deliver excellent customer experience results

     Retention of customer base against aggressive market competition, maximising the BT growth story and network benefits

    Identify value added services opportunities to sell and grow revenue

     Translation of account plans into actionable steps for self and virtual team

    Understand and be able to sell the current a future benefit of the EE/BT networkand all propositions and value-added services

    Continually learn about the industry and new products and services including a depth of knowledge across the competitor landscape

     Experience

       Successful track record in delivering sales account across corporate accounts, with addressable spend over £1m.

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

Competitive salary and on-target bonus plan

World-class training and development opportunities

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Car allowance (dependent on your role)

Share option and pension scheme programmes

Automatic enrolment into our ‘Sales as Profession’ community

Flexible benefits to fit around you

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!