Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Mobile Network Operators Account Manager, is responsible for the development of multiple successful market/business opportunities, each of which generates a long-term profitable revenue for BT.  This will be accomplished through identification, and development of Major accounts in the Wholesale Sector, and through closing new deals for increased revenue and defending the existing revenues and margins in the accounts allocated.

The Account Manager is also responsible for the account strategy, coordinating with the virtual teams across different functions to manage overall sales and contract performance for a strategic account. Driving share of wallet, managing contract change control, developing new business whilst maintaining customer satisfaction.  Additionally, the role holder will ensure that we have accurate contact information for the accounts and drives access to insight and improvements to the overall experience. The role holder will also seek to promote BT and its Wholesale capabilities and to develop additional market opportunities for Wholesale.

If you thrive in a constantly evolving industry driven by technology development, join our innovative team. 

You'll have the following responsibilities

Meet or exceed annual performance targets for Revenue, Margin and Customer Satisfaction

Develop a target achievement/gap plan, and monitor weekly, to set out how the quarterly/annual target will be met.

Generate an account development plan for each key account, setting out the client landscape, share of wallet and key relationships.

Provide accurate and timely forecasts using the sales CRM system to enable you and the line management to track progress of sales through all stages.

Manage any debt issues to ensure monthly cashflow is maximised.

Raise all billing in accordance with the billing process, review monthly revenue files ensure revenue is captured and allocated correctly

Approve all client invoices monthly.

Promote the full Wholesale, and the wider BT product and capability portfolio with every owned account

Attend industry shows/events and represent BT in a professional manner demonstrating experience and understanding of the Wholesale Industry

Proactively provide reporting and briefing on key deals or issues to line management

Develop key relationships with key internal stakeholders. Develop key relationships with working level, influencers, and senior decision makers externally

Manage Salesforce, ensuring that all contact information is current and accurate, and any data issues are resolved in a timely way

You'll have the following skills & experience

Significant experience of the Wholesale industry

Creative, innovative, strategic thinker

Managed significant service providers. Quickly develop and manage relationships with internal and external stakeholders at the most senior levels.

Excellent negotiation, presentation, and communication skills.

Ability to lead others on an actual or virtual basis.

Commercial understanding, including pricing models and business cases, and experience of project planning and delivery.

Influence, develop, drive, and motivate sales operations at both a tactical and strategic level.

Demonstrate background and proven success delivering on business objectives and stretching sales targets.

Use insight to make strategic and agile operational decisions enabling the team to win, develop and retain profitable business.

Excellent knowledge of BT Wholesale products, competition, supply chain

Large complex bid leadership experience

Benefits

·       Competitive salary and bonus

·       World-class training and development opportunities

·       25 days’ annual leave (not including bank holidays)

·       Discounted broadband, mobile and TV packages

·       Share option and pension scheme programmes

·       Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!