Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

You will be responsible for retaining and developing an extensive portfolio of the largest and most complex CPS client accounts.

You will be accountable for integration across organisation sub-functions (encompassing commercial, finance, legal, service, bid and propositions) extensive knowledge of the industry sector and strong commercial awareness covering the trading environment and the customer’s specific commercial challenges.

You will identify immediate opportunities and create roadmaps for client business requirements, medium to long term.

You will act as an ambassador to both external and internal stakeholders, demonstrating best in class sales behaviour by delivering excellent client experience.

You'll have the following responsibilities

Develop sustainable and profitable long-term relationship with complex clients

Responsible for drawing on multiple sources of information and insight (customer competitors, market insight/trends, group insight, trading/economic environment)

Develop a strong understanding of client requirements and ensure robust account development plans exist for each customer accurately portraying the competitive landscape and how BT is positioned within it 

Accountable for increasing Net Promoter score within each account.

Accountable for sustainable profitable growth across strategic account base maximising profit for BT and acknowledging any risk associated

Accountable for taking responsibility for own personal development, to ensure fully conversant with the whole portfolio

Accountable for developing effective multi-layer relationships with clients by demonstrating knowledge of their business and decision-making processes. 

Identify opportunities to grow and sell BT’s complex solutions

Understand and be able to sell the current and future benefits of the EE/BT network and all propositions and value-added services

Work on additional projects to support the overall team strategy

You'll have the following skills & experience

Expert in interpersonal and stakeholder manager skills.

A client partner for our most significant accounts engaging at the most senior levels and bringing together senior stakeholders from Enterprise for board-to-board customer conversations

Expert ability to influence and convince external and internal clients to purchase.

Ability to influence internal colleagues to support the sales process and address client concerns.

Proven ability to develop and maintain an effective network of contacts and build relationships at senior levels of any organisation.

Highly effective communication skills

Strong commercial acumen.

Ability to implement winning account plans and convert them into tangible sales activities.

Experienced in managing senior client relationship and closing high revenue deals.

Significant Telco or IT sales experience

Proven experience and success in direct sales, generating growth and minimising churn within the Telco/ IT business to business corporate marketplace.

Benefits

Competitive salary and on-target bonus plan

World-class training and development opportunities

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Car allowance (dependent on your role)

Share option and pension scheme programmes

Automatic enrolment into our ‘Sales as Profession’ community

Flexible benefits to fit around you

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!