About the Role

The Account Director will be responsible for managing end-to-end multi-channel digital campaigns across several portfolios, being tasked with ensuring client goals are being met, work is delivered within scope, on time and on budget whilst group KPIs are met. This is an exciting opportunity for a high performing, strategic team lead with hands on experience in managing escalations and coaching junior staff members all whilst keeping focused on our main goal - client satisfaction!

Your main responsibilities will be:

Provide portfolio and employee updates to Group Account Directors regularly to ensure KPIs and targets are on track.

Coach and develop your 2-4 direct reports whilst ensuring regular 1on1s are in place along with career development plans.

Manage internal/external requirements and correspondence for any campaign which is escalated to you for resolve (main escalation point for direct reports).

Ownership of AD Reporting, Admin Day reporting and weekly contact requirement tracking by your group and the wider department.

Ensure excellence in client service delivery for all internal and external clients.

Ensure quality management and communications for campaigns within the portfolio.

Proactively planning to grow and retain campaigns within your group portfolio.

Ensure sales targets of direct reports are achieved

Ensure retention targets of direct reports are achieved

Strategically manage your own book of enterprise level clients

Requirements

Who we are looking for:

At least 3 years experience in Account Management/Senior Account Management, Client Services/Client Management in the digital marketing space.

A strong understanding of complex campaigns and multi-channel digital campaigns

Deep Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds

Demonstrated ability to manage multiple projects and tasks within set timeframes

Experience with strategy development and execution on large projects

Agency experience

Proven track record in training, developing and leading people successfully

Proven track record in conflict resolution, client retention and portfolio growth

Relationship builder who can quickly build rapport with all types of people

Ability to understand and overcome challenges with your clients

Solutions and outcomes focused

Excited about working in an always changing and evolving industry

Can manage multiple projects and work with various teams in a fast paced environment

Attention to detail

Have a positive and can-do attitude

About OMG:

Largest independent agency in Australia, with the highest growth and customer retention rates in the industry - tripled revenue year in last 3 years

Strong focus on employee satisfaction, reward and recognition, and peer nominated awards.

Our #1 belief and goal is that if employees are happy and over the moon - they will produce incredible work & we will grow faster than ever.

A strong merit based, agile culture. You perform, you get rewarded, you get promoted. A strong history of people coming in green a couple years ago, now in senior management & running teams.

Massive focus on hiring “good culture fits” & good human beings - we believe the rest can be taught.

Huge focus on employee development, engagement & growth opportunities (access to Coursera, Masterclass, as well as training budget to support personal development)

140+ employees in Sydney alone, 40 in the Philippines, as well as USA expansion ongoing. This was 30 employees 3 years ago!

Hiring between 10-15 people per month consistently - we’re in significant growth mode, looking for our future leaders as we scale globally

R&D investment, forefront of digital marketing, innovation

We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’ , living and breathing our values

Benefits

Birthday leave 🎂

Paid Parental leave 👨‍👩‍👦

Volunteer leave 😇

Additional annual “flex” leave 🌴

Global Career progression opportunities 🌎

Employee Career and Leadership Development and Training Programs 🚀

Employee Assistance Programs🚀

Salary packaging benefits 🚗

Work flexibility- Hybrid Working 🏠

Pet friendly and vibrant office 🐕

Barista style coffee ☕️

Social events - gourmet lunches, social drinks 🎉

Service recognition awards 🏅