Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience in a customer-facing help desk or customer support role.
• Experience working with operating systems/networks.

Preferred qualifications:

• Experience working with and troubleshooting assistive technologies (e.g. braille displays, screen readers, magnification software, switch control devices, etc.).
• Experience in a customer-facing role supporting and troubleshooting Chrome OS, Linux, networking, and common enterprise applications.
• Ability to adjust to changing priorities and make effective decisions with a limited amount of information.
• Excellent customer service, organizational, prioritization, multitasking, communication, and leadership skills.

About the job

Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.

At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. With an inclusive mindset, we deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.

Responsibilities

• Provide technical support for complex assistive technology questions and IT problems.
• Troubleshoot multiple operating systems (Linux, etc.), a range of device types (desktops, laptops, phone systems, video conferencing, etc.) and common assistive technologies (braille displays, screen readers, magnification software, switch control devices, etc.).
• Provide escalation or tier 2 support for assistive technology questions coming from the globally distributed front-line IT support team.
• Develop solutions and recommendations for users experiencing assistive technology challenges through root cause analysis, troubleshooting, working with users, and collaborating with partner teams.
• Improve accessibility user experience by leading, designing, and implementing technical initiatives collaboratively, while focusing on user satisfaction and issues through direct interaction.