Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Do you want to be part of a new and exciting team here at Sky? Sky is committed to making as much of our content accessible to all customers and to do so have created a brand-new Access Services Centre of Excellence. We are looking for a Access Services Co-ordinator to join the team that is the central point of all Access services’ processing across Sky linear, VoD and OTT platforms.

What you’ll do:

Shift based working pattern: Monday to Sunday, mainly home working with touchdown days required in the office (Osterley) when required

• Responsible for meeting Ofcom regulations
• Responsible for the application of Access Services to Sky’s linear and on demand content meeting TX deadlines
• Work as part of a team in a collaborative way to ensure Access Services are applied across all Sports, Movies and Entertainment channels
• Working closely with many areas across Sky such as Media Management, Scheduling, Compliance and Playout
• Play a pivotal role in major projects, representing the department and wider business areas, ensuring that the customer is at the central point of all work being carried out.
• Rotation of responsibilities within the department to ensure continuing learning and skills
• Assisting Viewer Relations and other areas of the business with custom complaints and queries to ensure all Access Services are of a standard to be compliant with Ofcom guidelines and Sky SLAs

What you’ll bring:

• Attention to detail is critical in this role.
• A high level of customer service and client focus
• Ability to demonstrate clear and concise communication skills with colleagues
• Strong organisational skills to deal with and prioritise your daily workload
• Previous Access Services experience is highly advantageous
• A good understanding of OfCom regulations and Access Services workflows to meet TX deadlines

Content Technology & Innovation, we use the latest tech to create, process and distribute the best entertainment. We are a unique blend of talent covering both engineering and operations with more than 2500 people across Europe. We connect our customers to more of what they love all day, every day. You’ll be joining a proactive, forward-thinking, and collaborative team setting the standard for excellent innovation.

The rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway, and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find six subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.