You will be responsible for:

• Pro-actively applying your comprehensive knowledge of the needs of stakeholders to provide solutions to problems
• Responding to Service Desk tickets that have been escalated from the 1st Line Service Desk Analyst
• Building, installing, configuring and fixing IT equipment in the offices and warehouses (e.g. PCs, telephones, mobiles, printers, label printers etc)
• Delivering exceptional levels of customer service while solving problems
• Working with 3rd parties for support and to resolve issues and escalating to 3rd level support when required
• Working with other members of the IS department for support and to resolve issues
• Conducting regular trend analysis of tickets, with recommendations for training, operational / technical change

It is expected that you will have 3 years experience working in a support analyst function, the last 18 months at a 2nd Line level within a dynamic environment. The skills required will include - Network Admin, O365, AD, Windows Admin, TCP/IP, LAN/WAN.

Due to the volume of applications we can only respond to candidates matching the above criteria.