Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Our purpose is to use the power of communication to make a better world for each other, for our customers, for society, and our communities.

The role is working in the Defence space as part of a small, multi-skilled System IT team providing 2nd Line technical support to a virtual lab environment. Security forms a major part of what we do in the Defence space, as such it will be expected you work with BT Security to ensure that the security and integrity of the IUS Voice & Data Services are maintained in line with the relevant IUS SyI’s.

The successful candidate must hold SC clearance and must be willing to gain DV clearance.

You'll have the following responsibilities

Maintain and manage the Virtual Systems for the IUS lab environment so that they remain serviceable and secure for the IUS users.

Upkeep and maintain a list of all hardware items utilised on the services within your area of responsibility. This is to include but not limited to Load balancers, Servers and Workstations.

Responsibility for ensuring all hardware, Operating Systems and application software configurations are monitored and maintained in accordance with the technical design for the service and the manufacturer’s instructions so as to minimise potential vulnerabilities.

Application of all associated patches in line with the timescales agreed with the customer authority.

Regularly reporting to the Defence Manager on the status of the environments and any issues being faced.

Work with BT security to ensure that the Lab system continue to comply with the specific contract requirements both physical and logical.

Generate and maintain a routine schedule to ensure the peak performance of the Lab system under your control.

Assisting stakeholders through AIS

Continuous Improvement is a must, as a team we are always looking for better ways of working.

Coaching, mentoring and supporting other team members, providing feedback where appropriate within the team to ensure that everyone is included within the team and that there is a 'one team approach'.

You'll have the following skills & experience

Skills:

Security Clearance: You MUST hold and maintain the highest personal security credentials, technology accreditations as appropriate/required to carry out your role as authorised and required and as defined in the Security Aspects Letter (SAL) and the contracts that you are working on.

A good knowledge of Windows, Solaris and Red Hat Linux skills

Technical Ability: Working across systems running multiple Operating Systems a good knowledge of Windows and Vcentre at administrator level will enable you to support and fault find across the platforms.

Collaborative Working: The ability to work collaboratively with numerous key stake holders will ensure timely delivery and rectification of faults.

Communicating and Engagement: Communicate effectively by delivering and contextualising key messages (good news/bad news/change communications) in a way which can be understood by the end users and Defence Managers in the live environment.

Continuous Improvement: The use of ITIL tools and techniques to drive improvement activities, is commercially aware and understands business rationale for such improvement activities.

Pride: Accountable for the physical state of the operational equipment on the supported NMS – making sure issues are escalated to the Defence Manager.

You prioritise the delivery of a brilliant customer experience, promoting a ‘customer-centric’ environment within your team.

Experience:

Experience in Windows Administration, Windows OS and Vcentre & VMware Horizon

Management of MoD/HM Government Security Policy, Assurance and Compliance

Ideally management of BT Security Policy, Assurance and Compliance

Benefits

Competitive salary

10% on target bonus

25 days annual leave (plus bank holidays)

Pension scheme (up to 10% BT contributions)

Shares Plan

Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

Discounted BT products and services

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!