Due to expansion within the team, a fast-growing MSP in Newcastle are looking for a 1st Line Engineer to join their team. 

You will be responsible for providing technical support to end-users and customers, resolving issues and escalating more complex queries to other teams and accurately log all issues. Due to the fast-paced nature of this role, experience working for a Managed Service Provider or in a Service Desk environment would be highly advantageous. Candidates are also expected to have excellent customer-service skills and a proactive approach to troubleshooting technical issues.

Roles and Responsibilities: Respond to, log and resolve first line support tickets within the Service Management software. Provide face-to-face and remote support to users in a timely, friendly and efficient manner. Take responsibility and ownership of incidents, escalating to other teams where required. Complete relevant documentation where required. Provide first-class service to customers. 

Skills required: Minimum 1 year experience in a similar role Good understanding of Windows Desktop Microsoft Office including Office 365 Some understanding of Network technologies - LAN/WAN/WLAN Excellent communication skills Willingness to learn The company is offering working hours Monday - Friday 8-5 with flexible home-working arrangements and excellent training opportunities. Please apply now to be considered for this role or contact Charlotte Attwood for more information - 0113 224 2121 / For more information about Senitor and the opportunities we have to offer follow us on Twitter SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.