• As part of the Watch & Fine Jewellery Division within the most creative and inspiring Maison, you will report to the Marketing Manager, working in collaboration with both the wider W&FJ team and the retail teams.
• You will support the Marketing team in daily marketing activities and be responsible for key pillars of its implementation across a diverse array of areas: from product, client experience, reporting, analytics to retail support.

What impact you can create at Chanel:

CLIENT & PRODUCT DATA ANALYSIS:

• Design and produce dashboards/reports to provide in-depth analysis of clients’ behaviour and spending patterns, in order to feed functional action plans (Retail, Marketing, Communication etc.)
• Answer to ad hoc requests to provide insights; this involves manually extracting, sorting, merging, aggregating and filtering datasets
• Support Marketing team by fulfilling data analysis needs as requested; product related BI extracts including trends, product launch impacts on category, top selling references
• Continue to improve processes of producing client insights by working on reporting automation
• Extract CRM lists for specific client treatments, campaigns & events
• Work closely with the Business Intelligence team to ensure the team’s reporting needs are met.

CRM:

• Arrange planned W&FJ emails into the UK Region (Canada & UK) CRM calendar in collaboration with Fashion & F&B to make sure there are no crossovers
• Brief the emailing agency including preparing the briefs, sending over the creative and ensuring test emails are fully tested for all links & signed off in a timely manner
• Coordinate and brief in all assets with web designer for each campaign
• Benchmark competitors’ and retailers’ emails
• Deliver monthly reports on performance
• Maintain calendars and processes such as 3 division calendar and weekly tracker
• Maintain strong relationships with UK region counterparts & assist on regular meetings
• Support team by preparing presentations, calendar meeting management and assisting on global reporting requests

OPERATIONAL SUPPORT:

• Promotion Budget follow up: coding of invoices & monthly follow up with Marketing Manager
• Creation of new supplier accounts with Finance team
• Responsible for weekly Retail/Marketing admin
• Upload all imagery from ADBox onto Marketing team shared drive and creating Product Files for the Retail team on an ad-hoc basis
• In charge of content translations on a weekly basis.

EVENT COORDINATION:

• Local Events: gift ordering, photo holder designing, transfers from Croydon, HJ end-of-year VIC gifts coordination
• HJ Local Events: prepare event book, assist with guest list & invitation process (insert, calligraphy, postage)
• HJ International Events: Invitation process (insert/calligraphy), assist with personalised program bookings (activities, flowers, make-up etc…), agency coordination for VIPs, supporting with product catalogues.

What you will bring to the role:

• Ability to adapt and remain solution oriented whilst keeping the business pace
• Solid experience in data analysis (product, clients, trends)
• Maintain a positive attitude and proactive approach towards routine tasks
• Excellent computer and excel skills, accuracy, and attention to detail (pivot tables, VLOOK ups, etc).
• Proficient communication skills (written & verbal)

You are energised by:

• Working in a fast-paced environment and highly collaborative team
• Being accountable for essential marketing tasks
• Growing your knowledge by taking any opportunity to be curious, nurture and learn 
• Fostering a can-do approach to all marketing tasks

What you would gain from this experience:

• Constant evolution of capability within a dynamic environment
• Progression of skills in utilising technology as a tool for driving your business
• Perpetual exposure to new product, design, and inspirations
• An environment within which to grow and express yourself professionally
• A culture that embraces the uniqueness of the individual
• A business environment that appreciates an enterprising spirit, and liberates our people to increase the value they contribute to the company