Our people are at the heart of National Museums Liverpool. Colleagues from across the NML team make a difference every day, creating memorable experiences for everyone and challenging expectations. We pride ourselves on being a place for everyone, but we are always aiming higher, aspiring to be representative of the communities we serve. Through our people, we are building a culture which embeds trust, respect and inclusion and an organisation in which people are engaged and empowered to enable National Museums Liverpool to evolve. You could be just the right person to join us.  

We currently have the post(s) of Visitor Experience Policy Lead available.

This role presents an opportunity to provide support, direction and successfully deliver change within the Visitor Experience team delivering the strategy and vision of the organisation. This role will provide efficient support in building a robust framework of policies and SOPs while delivering the operation goals. As project lead you will be working closely with Visitor Experience Operations Managers, Visitor Experience admin team and key stakeholders to conduct audits, agree operational requirements and lead on the editing and creation of department policies, SOPs and procedures. This is all aimed at ensuring best practice and engagement within the team. Using your cultural/heritage-industry knowledge and operational best practice you will identify potential gaps and recommend policy framework, understand or have experience of operational delivery and provide consistency across all venues. 

Please see the recruitment pack at the top of the page and if you think you match the job description and our organisation ethos then click on the link to apply with your CV and supporting statement indicating how you meet the person specification.