• SVS - VTH Reception
• College of Sciences
• Palmerston North

CS_SVSVTHR_232_02/22
Professional Grade 3 44736 - 59300
College of Sciences
Term length: ongoing
Hours of work: full-time

Position Overview

If you are passionate about pets and providing exceptional customer service, we want you to join our team at Massey Vets.   

We operate a busy primary and referral clinical practice and teach veterinary science and veterinary technologist students. There is a wide scope of opportunity here at Massey Vets and it really is a great place to work, but don’t take our word for it enquire now!

About the role  

Being a receptionist in a veterinary clinic takes a special kind of person who is able to deal with both humans and animals alike.     

While there are certain duties that are part of the job, an important responsibility of a veterinary receptionist is to greet patients and their owners as they arrive making them feel welcome. Often the first point of contact with Massey Vets is over the phone, the ability to process information accurately, whilst maintaining interaction with clients already at the reception counter is essential.   You will be providing accurate  information, efficiently processing  payments, financial documents, invoices, paperwork and entering  client/patient records in the veterinary database.   

What we are looking for  

• A minimum of 1 year of experience in a veterinary clinic   
• A veterinary nursing qualification would be advantageous  
• Proven ability to process information accurately is essential  
• Exceptional time management and the ability to adapt to competing priorities a must
• High-level communication skills are essential particularly around demonstrating empathy towards clients in often difficult circumstances  
• Demonstrated passion for customers delivering service with a smile    
• Well-developed reception skills with intermediate skills in using MS office applications and data entry  
• Willingness and ability to work outside of  normal  hours to cover periods of leave.

This role will be based primarily on the companion animal reception of the Veterinary Teaching Hospital . If you have the ability to keep calm under emergency type situations and can add value to a wider team then – apply now!

Massey University is committed to protecting the health, safety and well-being of our staff and students.  All students, staff and visitors need to be fully vaccinated against Covid-19, or medically exempt, in order to come onto our campuses or to take part in face-to-face University-managed activities from the 14th February 2022. Therefore, any positions that fit this criteria will require the successful applicant to be fully vaccinated against Covid-19 or have a New Zealand Ministry of Health issued medical exemption. Should you apply and be successful for any of our roles, evidence of your vaccination status will be requested if face-to-face University-managed activities or coming onto a Massey campus is a part of your employment.  

To view/download the job description, please click on the file below

Veterinary Receptionist - JD Opens in new window