Minimum qualifications:

• Bachelor's degree or equivalent practical experience
• Experience in management consulting, organizational design, corporate strategy, or project management

Preferred qualifications:

• Project Management certifications such as PMP, Six Sigma, or similar
• Experience in risk and change management
• Experience in managing one on one contact center support operations
• Ability to drive complex programs across organizational structures while balancing the day-to-day tactical needs of the program

About the job

At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent the voice of Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences. gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

gTech Users and Products (gUP) Scaled Operations provides scaling solutions to an array of products supported by gUP through our network of partners.

As a Vendor Manager and part of the gUP Scaled Operations team, you will play an important role in our vendor-based support operations. In this role, you will manage a team of global vendors that support scaling efforts with a variety of cross-functional teams for a host of exciting new products/service offerings from Google. You will use your project management skills and innovative thought process to recommend solutions that will help improve evolving workflows and prepare them for scaling.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Manage financials, key metrics, and workflow allocation for global projects on vendor operations cutting across multiple geographies, suppliers, and platforms. 
• Liaise with vendor groups to identify process opportunities. Work with teams to help streamline operations, drive operational excellence, and remove process redundancies.
• Identify opportunities to transition slightly mature workflows to the most appropriate locations. Ensure adequate process documentation, training materials, metrics, and frameworks are in place.
• Work closely with cross-functional teams and vendor partners to ensure capacity planning is aligned with the volume forecasts.
• Lead monthly governance forums on what is working well, what needs improvement, and proposed action plans. Be a central point of contact for all communications affecting vendor groups.