What you’ll be doing

• You’ll be responsible for hiring, coaching, training, and developing a small team of UX Researchers that works cross-functionally using a mixed method approach to provide strategic data and insights.

• You’ll guide UX Researchers on the design, execution, and analysis of qualitative, light quantitative, and mixed-methods research studies (including interviews, surveys, concept testing, moderated and unmoderated usability studies).

• You’ll review and provide feedback on research study plans and research deliverables.

• You’ll advocate for and provide visibility to the team’s work, routinely sharing actionable, high-level findings from their research.

• You’ll ensure the team is working effectively with the respective cross-functional teams and stakeholders, mitigating or escalating issues, as appropriate.

• You’ll contribute to planning and allocation for our cross functional teams.

• You’ll be responsible for the maintenance and education of research tools, including our privacy and security policies, and access management.

• And last but not least, you’ll partner effectively with peer managers on other teams or in other departments—such as Product, Design, Product Management, Engineering, and Support.
   

What you’ll have

• You are an experienced UX Researcher with expertise in a wide range of generative and evaluative research methods, able to synthesize and translate research findings into actions and recommendations, while considering customer needs, company strategy, and product goals.

• You are an effective and empathetic people leader with a few years experience managing a small team of Senior UX Researchers - you find mentoring rewarding and feel dedicated to helping a team develop their research skills and progress in their careers.

• You are able to easily adapt to meet changing timelines or priorities, and have great collaboration skills. Our researchers work with colleagues from all areas of the company.

• Your communication skills are your pride and joy. In-person and in writing—you can synthesize insights from multiple sources and persuasively communicate findings.

Additional Information

• Salary between Â£56,700.00 up to £83,600.00 (depending on skills & experience)

• The application form consists of a CV upload, followed by application questions

• We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.