We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,500 employees we can’t do without, yet we’re growing as fast as ever.

You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together. In this role, you will:

A great listener with a natural ability to connect with anyone you speak with, you’re an expert at collaborating with others to understand feedback, all in the spirit of improving the user experience to drive successful results. You’re also a problem-solving whiz who analyzes data and produces solutions that work for any user.

As our User Experience Researcher, you’ll put yourself in our customers' shoes and implement their feedback to develop tools and programs that support our business objectives. In this role, you’ll gather user feedback and input to help understand their perspectives, motivations and goals. You’ll use these insights to help improve interface designs that offer a fantastic user experience and keep customers coming back.

We're committed to building a greener future with our 30BY30 target to reduce our customers’ emissions by 30 per cent by the year 2030. We need collaborators, innovators and leaders like yourself to help us achieve our goal. Join us in re-thinking our energy future.

In year 1, you will:

Play a critical role in designing and implementing enhanced and new digital services to support our goal to reduce the province’s greenhouse gas emissions.

Undertake various surveys and interviews to ensure the digital interfaces that support our rebate offers are easy to navigate and use.

Train and inspire your colleagues across various teams to think about how the design process can overcome their challenges.

In year 2, you will:

Evaluate and guide the development of management dashboards to ensure graphics effectively convey essential business insights in the spirit of advancing our data and analytics.

Work with talented communication and service experts and designers to create new enrolment processes and digital user interfaces for products and services related to Renewable Natural Gas.

Play an integral role to ensure our new communications centre is easy to use for customers and business partners who want to quickly opt-in or out of particular FortisBC communications. What it takes:

A bachelor’s degree in interactive design or in a related field such as graphic design, market research supplemented with user experience courses.

Expert knowledge of user experience and user-interface development related practices.

A terrific collaborator who can partner with any team to bring the best product to market.

A critical thinker who loves working with data and analytics.

A great communicator who keeps everyone on the same page to ensure projects are completed successfully. Additional Information