About us

NSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. And it's all thanks to our dedicated and passionate team from right across NSW, who work together to make more than 32.6 million customer journeys happen every year.

The opportunity

We have a rare opportunity for a passionate Travel Consultant to join our Service Experience and Planning team as Travel Services Officer at Newcastle. This is a truly exciting opportunity to be part of a high performing contact centre team delivering travel services to our internal and external customers.

What you will be involved in:

Inbound & outbound customer service via phone & email

Group travel for NSW TrainLink

Ticketing/refund support for NSW TrainLink

Booking travel for internal/external customers

This is a full-time rotating shift work position. Current hours of operation are 0745 -1845 Monday to Saturday, 0945 - 1745 Sundays.

You will work approximately two weekend days each month. Availability to work Public Holidays is a must. Your working roster is available at least 2 weeks in advance.

About you

You’re an organised and motivated Travel Consultant with a real passion for customer service looking for an opportunity to get involved in Regional NSW. You enjoy working in a team envrionment and can prioritise your workload whilst meeting tight deadlines. To be successful in this role, you must have some travel industry experience previously working as a Travel Agent and experience with the use of a computerised reservations system like Amadeus.

If your driven to deliver outstanding customer service, apply today!

Want to know more?

For more information on this position, view the position description here.

Interested? 

Right now is an exciting time to join our team as we are delivering the largest infrastructure program Australia has ever seen – to keep people and goods moving, connect communities and shape the future of our cities, centres and regions.

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.  

Salary and Benefits

The salary for this position is RC3 - $74,115 to $82,402  per annum plus superannuation and leave loading.

For more information on Employee Benefits at TfNSW please click here

How to apply

To apply for this position, please submit a resume and answer all questions within the online application process.

Closing Date for applications is Sunday 8th May 2022.

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. For any enquiries, please email Karen Singer at KAREN.SINGER3@TRANSPORT.NSW.GOV.AU.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Find out more about NSW TrainsLink at https://www.transport.nsw.gov.au/nswtrains.

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process with NSW TrainLink.

Our COVIDSafe Measures Policy

All Transport NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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