Evolving Transport 

Transport for NSW is delivering an unprecedented $72.2b investment into a truly game changing Future Transport strategy.  We are also evolving, bringing together new and existing transport modes, cutting edge technologies, and getting smarter at how we do it.  We are changing to deliver more connected journeys, greater satisfaction, and safer transport for our customers, both now and for the future.

The Division

The Greater Sydney Division is redefining integrated transport choices to improve the lives of customers and communities, making Greater Sydney a better place to live, work and play. We have the single biggest place making opportunity at Transport in the coming years, reshaping Greater Sydney into a metropolis of three cities – Eastern Harbour City, Central River City and Western Parklands City - whilst also overseeing the Greater Sydney region as a whole.

The Opportunity

Can you see yourself working in a role where no two days are the same? 

What about helping to monitor the NSW State road network and identifying ways to help to ensure our customers get to their destinations as safely and quickly as possible? One day you could be helping to manage incidents on one of our key roads and directing field resources to assist in resolving them and the next day you could be helping to make sure that our clearways are flowing freely by coordinating any required towing to minimise delays for our customers. The day after that you could directing maintenance crews to ensure repairs to the road network occur in a timely and prioritised way. 

Imagine the satisfaction of knowing that each day you played a key role in helping get people home safely.  

If you like working in a dynamic environment and would relish getting involved in the action, then we have a rewarding opportunity for a highly motivated professional to join the Customer Journey Management team at Transport for NSW as a Transport Operations Controller.  

The Detail:

Based at our Transport Management Centre in Eveleigh – just a short walk from Redfern Station - you will work with operations staff across different modes of transport as well as emergency service agencies and other key stakeholders to optimise traffic flows and network efficiency to enable seamless, safe, and reliable journeys for our customers.

In this critical role you will also  

•    Proactively monitor, identify, and assess unusual congestion and delays on the road network and transport corridors to help ensure incidents are responded to on a priority basis 

•    Help manage both planned and unplanned incidents to minimise their effect on the road network and on our customers 

•    Co-ordinate the timely and safe operation of traffic control systems by monitoring traffic flow 

•    Dispatch, communicate with and receive information from field resources for both planned and unplanned events to support smooth journeys by our customers

•    Contribute to the effective preparation for events, operations and incidents. Be involved in incident debriefs contributing to ongoing learning and improvement for planned and unplanned incidents 

About you 

We are looking for someone with passion, dedication, and resilience with both a desire to learn and ability to work effectively in a team environment. You should be able to demonstrate a knowledge of the NSW roads rules including clearway and parking restrictions and understand the principal transport modes in NSW. We are looking for someone who enjoys working in a fast paced, high performing environment. 

You will have tertiary qualifications or relevant experience in a similar role and be comfortable working on a 24/7 rotational roster which will include nightshifts. Successful candidates will be provided with systems training before commencing inside the Transport Operations Room

Want to know more?

Please click here to view a copy of the Role Description. For any enquiries please contact david.mcivor@transport.nsw.gov.au

Salary and Benefits

Transport Grade 6 role and an attractive salary will be negotiated with the successful candidate.

Our Commitment to Diversity

Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.

How to apply 

To apply for this position, please submit a resume and brief covering letter (no longer than two pages) which addresses:

a) How your skills and experience suit the role

b) Your most significant and relevant achievement

Need help?

For more information on how to apply for a role in the NSW Public Sector please click here. 

Closing date; 11:59pm Sunday 1st May 2022  

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