• National Contact Centre, Auckland
• 12-month Fixed Term opportunities
• Starting remuneration from $83,794

Do you like working with young people, and are you keen to support them with their needs and their dreams, as they become independent adults?

Are you up for the challenge of doing so from the other end of the phone? Then we want to hear from you today!

Mō mātou About us

Oranga Tamariki Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values :

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

The National Contact Centre is a first point of contact for requests for transition support where the delivery of services and support would be through a variety of channels, including calls, electronic response (Email, Text, Live Chat) and social media.

They will work in collaboration with other transition professionals to help produce effective outcomes for young people.

Mō te tūnga About the role

This new initiative works within the National Contact Centre Transition Advice & Assistance team to support young people to understand their entitlements, be connected to the services and supports available to them, provide financial assistance where appropriate and to put them in touch with face-to-face support should they require it.

Transition Advisors need to be able to engage and build a relationship with rangatahi, responding to their needs and supporting them in their challenges.

You will respond to requests for advice and assistance from young people and young adults that are transitioning from care and youth justice to adulthood (ages 15 - 25 years).

At times this may involve responding to requests from other people supporting these young people, such as whānau, caregivers or other professionals.

Ngā pūmanawatanga ōu What you will bring

• Experience and passion working with young people
• An ability to work in crisis and conflict resolution
• Demonstrated ability to establish positive relationships with young people
• Strong analytical skills to ascertain the full range of needs required by the young person
• An ability to remain calm and level headed under pressure
• Strong knowledge and understanding of Oranga Tamariki Act 1989

Nōu te rourou What's in it for you

This is an opportunity to be part of transition support team that provide a central response to requests for advice and assistance, you will receive full induction training and work in a challenging but rewarding role that truly makes a difference to the community.

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow.

To see all the benefits of working for Oranga Tamariki, please visit https : / / mahi.orangatamariki.govt.nz / working-with-us / employee-benefits /