We are recruiting for a Personal Lines Transformation Lead to join The General Insurance Personal Lines Team within Aviva.

The Personal Lines Transformation Lead will work with the PL Director of Strategy and Transformation, PL ExCo and the virtual PL Transformation team to facilitate delivery of the PL strategic priorities relating to Transform Performance.

The role holder will ensure robust plans are in place for strategic initiatives driving Digitisation, Automation and Simplification and lead for PL on quarterly governance reviews facilitated by GI Transformation.

Duties & Responsibilities:

• Work with the Super Product Owners and their teams to co-ordinate expense and Digital, Automation & Simplification (DAS) activity across GI Personal Lines to ensure reporting is crisp, plans are ambitious and are successfully delivered.

• Ensure robust delivery plans are in place across the strategic initiatives driving DAS outcomes, including alignment of all key artefacts and effective change control.

• Work with Op Sponsors, Super Product Owners and Delivery leads to understand and challenge delivery plans, understanding potential trade-offs and escalate as necessary

• Produce and maintain a comprehensive suite of non-financial performance metrics for Personal Lines Transformation.

• Lead the creation of a single data source and automated dashboard for reporting of progress against key DAS and efficiency metrics.

• Lead and support on engagement with Group and GI Transformation teams to ensure alignment on performance transformation initiatives.

• Work with the GI Head of Digital and team to create and drive delivery of an aligned roadmap across PL and CCMO, delivering our ambitions on increased digitisation, engaging customer experiences and addressing customer pain points.

• Lead for Personal Lines on engagement with the C&M Programme as part of maintaining aligned roadmaps and managing key dependencies.

• Responsible for leading the PL Design Authority and ensuring all change across PL aligns to the Target Model principles.

Skills & Experience required:

• Ability to translate high level programme outcomes into detailed, meaningful performance measures and execution plans.

• Experienced leader of projects/programmes, with track record of working with internal and external stakeholders to deliver strong outcomes.

• Strong commercial acumen with near- and long-term business perspective.

• Ability to make decisions, use independent judgment, establish priorities, and work effectively on multiple initiatives.

• Ability to join the dots effectively between Group, GI and Personal Lines strategy.

• Pragmatic approach and delivery focus.

• Project or programme management qualifications are desirable.

What will you get for this role?

• Salary of circa £70,000 depending on skills, experience, and qualifications.

• Generous defined contribution pension scheme.

• Annual performance related bonus and pay review.

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days.

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply).

• Excellent range of flexible benefits to include a matching share save scheme.

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability, and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on 07393469953 or send an email to alice.neal@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.