Do you thrive under pressure, relish the prospect of global group travel, and want to work for a company that puts people and the planet at the heart of the tourism experience? This could the opportunity for you! 

ABOUT US

Haka Educational Tours is part of the award-winning Haka Tourism Group. We are a fast-growing, innovative, and progressive tourism company with big, exciting plans for the future! Our mission is to broaden young minds through real-life travel experiences. We achieve this mission by delivering high-impact education and sports tours for schools, universities, and sports teams globally. 

Haka head office is based in Newmarket, Auckland but this role could be based on a remote basis preferably Auckland, or Northland, other locations may be considered.  

THE ROLE

We have an exciting new role for an A-player in our small high-performing team. The Tour Experience Coordinator will help us continue to provide world-class experiences to our groups by ensuring we deliver exceptional tour safety and customer service. This role will also support the sales team to create a seamless customer journey.

Whilst no two days may look the same, here’s a snapshot of what your day could look like:

• Manage travel reservations such as flights, accommodation, transport, activities, and meals
• Manage the logistics and operations of tours such as planning, scheduling, producing detailed and accurate travel itineraries
• Point of contact for global supplier network ensuring world-class product delivery through ongoing relationship building
• Overseeing supplier contracts to include rates management & invoicing
• Health & Safety management through audits and process delivery
• Championing our mission and identifying, nurturing, and auditing mission-aligned suppliers
• Collaborating with the team on impact initiatives such as carbon management, regenerative tourism,  animal welfare, and a heap more!
• Organising our road crew team to make sure they have everything they need
• Supporting our sales team with itinerary and quote development, marketing collateral, and administration tasks.

WHAT IT’S LIKE TO WORK FOR HAKA

We are proud of our culture and it’s shaped by our purpose, mission, and core values. With lofty and audacious goals, we empower and support each other as whānau to reach for the stars. Our environment is growth-focused and fast-paced so our teams thrive on leadership, accountability, and autonomy. Our culture is inclusive and we commit to recruiting a diverse team that reflects the diversity of our customers and tour experience communities. We encourage applications from all ethnicities, races, religions, orientations, and backgrounds. 

Some benefits we offer:

• Hybrid work options, whether it’s home or office-based we have a range of options to suit
• Flexible work hours to fit your individual and team needs
• Travel discounts, free tours, and free night stays at Haka Lodge properties
• Personal and professional development support to include ‘Get paid to learn Te Reo Māori’
• Access to Employee Assistance Programme
• Paid volunteer leave to make a difference towards a cause that is important to you

ABOUT YOU

You may be looking to return to the industry or set out in a new direction but one thing is certain, you are up for a challenge! You want a role that creates a genuine positive impact and you can align with our mission. You care about people and the planet and you want to work for a company that also values this. You enjoy working independently and aren’t phased by the prospect of wearing multiple caps as you are super organised and have a growth mindset to challenges. You’ll be excited by the opportunity to shape and contribute to our growth journey and the opportunities that arise.  You value collaboration and enjoy working in a small close-knit team working towards a common goal. In true team spirit you are happy to roll up sleeves up and get stuck in across all aspects of the business. You love a challenge and have a positive, can-do attitude. 

Desired skills and experience include:

• Exceptional organisational skills, including time and workload management
• Strong attention to detail and highly process-driven
• Strong communication skills with excellent verbal and written English
• Ability to easily adapt communication styles, we work with global suppliers across a range of markets
• Proven flexibility and the ability to juggle a high workload in a fast-paced environment
• A growth mindset-orientated approach to challenges
• Comfortable working with a high degree of autonomy and accountability
• Experience with sustainable business initiatives such as carbon management and service-led impact activities are desirable
• Experience across the education and sports tourism industry is desirable
• Geographical knowledge and travel experience are desirable
• You value personal and professional development and are committed to a learning journey across areas of growth
• Experience using Salesforce CRM & Wordpress desirable
• Strong IT system skills are essential – especially Google-Suite.

If you'd like to apply for this role, please do so through this seek and include a CV and cover letter. Remember, we are not your run-of-the-mill company, so make yourself stand out!

If you have any questions or would like to find out more information on the role please contact us on ****@hakaeducationaltours.com