Tour Desk Agent (May - September)

First impressions are everything! As a Tour Desk Agent with Fairmont Jasper Park Lodge you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.

Covid-19 Safety Policy: In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.

Rate of Pay: Starting at $17.45 per hour. Full rate after one year is $19.57 per hour.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:

Reporting to the Tour Supervisor, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow Front Office policies, procedures and service standards

• Welcome, check-in and check-out guests
• Liaise with tour escorts creating and maintaining a positive relationship between the hotel and tour escort
• Ensure all rooming lists are entered in a timely manner and tour room assignments are reviewed prior to the tour arrival
• Ensure all guest billing is accurate for tours
• Ensure all tours settle their guest accounts prior to departure, with quick resolution for outstanding balances as required
• Promptly and pleasantly handle phone calls and guest messages
• Process and balance postings for each shift
• Maintain Company issued float and balance for each shift
• Ensure that the Tour Desk is appropriately supplied and stocked at all times
• Following all safety and sanitation policies
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Other duties as assigned

Your experience and skills include:

• Previous related experience in the Hospitality Industry an asset
• Previous Property Manager, MFR, and Microsoft applications experience an asset
• Computer and typing skills, approximately 40 words per minute
• Professional telephone etiquette and excellent organizational, written and verbal communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

• Sitting: 5-8 hrs/day
• Walking: 1-5 hrs/day
• Standing: 1-5 hrs/day
• Bending/Reaching: 0-3 hrs/day
• Pushing/Pulling: 0-3 hrs/day
• Physical effort: low, required to lift up to 30lbs
• Environmental stress: busy atmosphere
• Fast-paced, upscale, luxury hotel
• Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx

CWMR-1907 - CWMR-2022