Do you have significant experience of managing and developing teams within an arts or entertainment venue? Are you an effective leader who is passionate about delivering outstanding customer experiences? Are you able to think on your feet and solve problems with a solution orientated approach?
We are looking for a Theatre Manager to join us on a fixed term contract until August 2022, to assist the Head of Audience Services & Operations in the operationally and financially efficient and safe general management of public activities across the RSC. You will inspire, and lead on the development of a motivated Front of House team, ensuring that our audiences and visitors are consistently placed at the heart of all activity and enabling a consistent world class visitor experience for all. The Theatre Manager will oversee the reopening of the Royal Shakespeare Theatre in Autumn 2021 and contribute to the early stages of the RSC's recovery phase as we welcome back audiences to our buildings.
As the Theatre Manager, you will report directly to the Head of Audience Services & Operations, and have responsibility for a team of direct reports; House Managers, Assistant House Manager, Casual Duty Managers and the Front of House Administrator. Some of the main activities and responsibilities will include:
The ideal candidate will have significant experience at a similar level in an arts or entertainment venue together with effective leadership qualities and successful experience of developing management teams. We are looking for someone who brings infectious and inspirational enthusiasm, coupled with a positive and adaptable attitude and the ability to work under frequently changing conditions. It is essential that you are a customer focused individual with strong communication and interpersonal skills.
This is a full-time, fixed-term contract position based in Stratford-upon-Avon. You will be working 40 hours per week, our core operational hours are around performances, which are in the evenings and at weekends, you will be leading the team working predominantly at these times. This is a front-facing role working directly with the public, therefore a positive and proactive approach to greeting and assisting the public is required, as is the confidence to deal with a variety of scenarios and potentially difficult situations. You will be required to be alert at all times and provide an agile response in an emergency.
All applications should be made online using the RSC website. If you need any assistance when applying, please email email@example.com
The RSC strives for excellence, and values integrity, inclusion, ambition and innovation. We act with respect, show leadership and build resilient ways of working in all our activities.
We aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.
We are committed to building a diverse workforce and welcome applications from all individuals.
The Royal Shakespeare Company (no. 212481) is a registered charity.
Job ID: 335