Do you have significant experience of managing and developing teams within an arts or entertainment venue? Are you an effective leader who is passionate about delivering outstanding customer experiences? Are you able to think on your feet and solve problems with a solution orientated approach?

We are looking for a Theatre Manager to join us on a fixed term contract until August 2022, to assist the Head of Audience Services & Operations in the operationally and financially efficient and safe general management of public activities across the RSC. You will inspire, and lead on the development of a motivated Front of House team, ensuring that our audiences and visitors are consistently placed at the heart of all activity and enabling a consistent world class visitor experience for all. The Theatre Manager will oversee the reopening of the Royal Shakespeare Theatre in Autumn 2021 and contribute to the early stages of the RSC's recovery phase as we welcome back audiences to our buildings.

As the Theatre Manager, you will report directly to the Head of Audience Services & Operations, and have responsibility for a team of direct reports; House Managers, Assistant House Manager, Casual Duty Managers and the Front of House Administrator. Some of the main activities and responsibilities will include:

• Encouraging a culture of learning, development and positive improvement throughout the Front of House team
• Managing, motivating, and inspiring the House Management team ensuring appropriate development targets are set and achieved
• Effective training of all Front of House staff to ensure effective department inductions, customer service sills and health & safety knowledge
• Ensuring the RSC values and purpose underpin every aspect of the audience experience
• Ensuring public areas of the buildings provide an enjoyable and relaxed environment
• Leading the House Management team in gathering and disseminating information about forthcoming events, activities and productions
• Working collaboratively with the Hires Manager and members of Development, Cultural Placemaking and Public programming and National Learning & Partnerships departments ensuring the smooth planning and running of events
• Playing an active role in the promotion of the RSC's Equality, Diversity and Inclusion Plan
• Keeping up to date with current access requirements and legislation
• Effective financial planning of department budgets
• Deputising for the Head of Audience Services & Operations as Building Manager for the RST and Swan Theatres with key responsibility for licensing, health & safety, security and fire safety
• Working closely with the Facilities Manager to ensure the RSC security systems are effective and provide high standards of protection

The ideal candidate will have significant experience at a similar level in an arts or entertainment venue together with effective leadership qualities and successful experience of developing management teams. We are looking for someone who brings infectious and inspirational enthusiasm, coupled with a positive and adaptable attitude and the ability to work under frequently changing conditions. It is essential that you are a customer focused individual with strong communication and interpersonal skills.

This is a full-time, fixed-term contract position based in Stratford-upon-Avon. You will be working 40 hours per week, our core operational hours are around performances, which are in the evenings and at weekends, you will be leading the team working predominantly at these times. This is a front-facing role working directly with the public, therefore a positive and proactive approach to greeting and assisting the public is required, as is the confidence to deal with a variety of scenarios and potentially difficult situations. You will be required to be alert at all times and provide an agile response in an emergency.

All applications should be made online using the RSC website. If you need any assistance when applying, please email jobs@rsc.org.uk

The RSC strives for excellence, and values integrity, inclusion, ambition and innovation. We act with respect, show leadership and build resilient ways of working in all our activities.

We aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.

We are committed to building a diverse workforce and welcome applications from all individuals.

The Royal Shakespeare Company (no. 212481) is a registered charity.

Documents

• Theatre Manager Job Description and Person Specification.pdf (219.65 KB)