AREA OF RESPONSIBILITY:

Reporting to the Manager, Corporate Collections, this position performs collections activities on Provincial Offences defaulted fines; preparing collection letters, processing payments and updating software system with collections activities and payments. Communicates with debtors; providing information regarding defaulted accounts, handling disputes and preparing payment arrangements. Identifies accounts eligible for civil enforcement and prepares list of defaulted accounts to be forwarded to collection agencies.

Performs collections on all defaulted accounts, in accordance with Corporate policies and procedures and governing legislation (i.e. Municipal Act and Provincial Offence Act).

Coordinates payment arrangements with debtors in accordance with the Corporate collections policy.

Processes payments received at the City and updates the Corporate collection system and ICON. Update collection system with daily payment file. Prepares and manages account correspondence including overdue, final and ad hoc notices.

Reviews and identifies accounts to determine viability of legal action in accordance with the Provincial Offence Act and the Corporate collections policy and procedures

Monitors and records all collection and legal activity for each case in collection software and debtor file.

Reviews various ICON RICO reports and update fines in collection software with extension, motions, appeals, and financial changes as necessary.

Performs tracing activities, utilizing various internal and external methods, to locate debtors.

Liaises with third party collection agencies and internal staff regarding account status and collection list.

Updates costs associated with collection agency in ICON (Integrated Court Offences Network).

Performs record retention responsibilities for POA and Accounts Receivable sections.

Performs other similar and related duties as assigned.

SELECTION CRITERIA:

High school (Grade 12) graduation plus an additional program of over one and up to two years in Business Administration – Accounting, Paralegal or equivalent.

Over two (2) years, up to and including four (4) years experience in collections and/or court administration

Working knowledge of Microsoft Office Suite.

Excellent communication and interpersonal skills with an emphasis on customer service.

Able to work independently and as part of a team.

Familiarity with Ontario Court processes, Small Claims Court procedures, knowledge of ICON and CAMS, the Provincial Offences Act and related legislation is an asset.

Strong organizational skills with the ability to meet deadlines in a high volume workplace.

Superior interpersonal skills including the ability to work effectively in a team environment

Demonstrated ability to deal effectively with contentious situations and to exercise discretion, judgment, diplomacy and confidentiality.

Demonstrated ability to work independently and effectively within a team.

Proven ability to deal tactfully with the public, contract service providers and court stakeholders.

Demonstrated analytical and problem solving skills.

**Various tests and/or exams may be administered as part of the selection criteria.

Alternate formats will be provided upon request.

Interview: Our recruitment process will be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #105127 by November 4, 2022 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.