Technical Support Supervisor Responsibilities:

To undertake general and specific administrative and supervisory duties aligned to the service area to include:

• assisting in the delivery of the objectives set out in the service plan

• to undertake the day to day management of the environmental service technical support administrators, to include performance reviews, task and time management, training and assisting with recruitment

• to maintain an awareness and understanding of new legislation, legislative changes, council policies and/or best practices relevant to the service area, and assist in implementing the resulting changes to policies, procedures and practices

• to supervise the environmental services technical administration function to include responsibility for all administrative processes and procedures ensuring that the service is delivered efficiently and accurately

• to supervise the maintenance of records using the EHOM and Waste database(s) ensuring that information is accurately recorded at all times

• to supervise the processing of all service requests within agreed timescales, spot checking information has been correctly handled and processed in line with policy and procedure

• to maintain relationships with internal and external customers such as other service teams and contractors

• to collect data and compile statistics relating to the technical support function and report those as necessary

• to co-ordinate and assist with the provision of training and courses for the environmental services technical support team.

• to supervise the preparation and issue of invoices and to arrange payments using the council’s financial systems in accordance with corporate targets

• to co-ordinate and respond to requests for information as appropriate

• to ensure proper, secure and accurate filing and document management in respect of the teams electronic and manual filing systems

• to ensure the public and statutory registers are maintained

• to review the environmental services information on the councils’ websites to ensure it is up to date

• to advise applicants, colleagues and the public on all basic queries relating to environmental services matters

• to maintain confidentiality in respect of all service requests and other related matters at all times

• to maintain a high quality service to customers of environmental services

• to order, control and maintain an adequate stock of equipment necessary for the work of the team.

The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post

Technical Support Supervisor Requirements:

Your essential skills, knowledge and experience

• 2 years’ experience in administration

• 1 year’s experience of managing staff

• competent user of Microsoft Office, e.g. Word, Excel, PowerPoint

• ability to learn and use bespoke IT systems

• excellent interpersonal and communication skills

• ability to work under pressure and to tight deadlines

• able to effectively prioritise workload

• proven team working skills

• keen to be part of a shared service and to contribute to new ways of working and new initiatives

• keen to work to quality standards and to achieve team performance targets

• political awareness and the ability to escalate issues to senior managers to enable them to inform elected members

Your essential qualifications

• Educated to A level standard or equivalent

About us

Our vision and values are important to the councils and we expect you to support them and embed them in the way we work.

We are seen as being customer-focussed, approachable and business-like. We are honest and open and are renowned for providing high quality cost effective services.

The benefits we offer:

• A basic 24 days annual leave per annum, rising to 29 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year.

• Flexible working and annualised hours – a flexible approach to work that our employees love!

• Salary pay awards – most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April.

• A generous career average pension scheme which includes life insurance of three times your salary

• The opportunity to purchase a bike through Cyclescheme (cheaper than directly through a store) so that you can cycle to work!

• A salary sacrifice car lease scheme – a fully inclusive driving package for a fixed monthly cost

• Various schemes to keep you healthy (reduced gym membership, free swims, workplace exercise classes, contributory medical schemes, wellbeing appointments, free eye tests for DSE users and more)

• We give you two days per year to volunteer within the local community