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• • We are supporting our clients as they adapt to a new world in the wake of COVID-19. We are now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

    Job title:

    Technical Support Officer

    Job Description:

    We are looking for an enthusiastic Application Support Officer to join our Business Applications Team responsible for supporting multiple Revenues and Benefits applications within our secure environments. Supported applications include One Revenues and Benefits, Northgate, Civica, EG Work Manager, Integra, Information@Work.

    The successful candidate will have solid experience of working in a revenues environment and sound understanding of the law relating to Council Tax, Housing Benefits and/or Non-Domestic Rates. You will have demonstrable technical knowledge of at least one of these applications and experience of providing technical support for Non-Domestic Rates, Housing Benefits and/or Council Tax queries. You will have good numeracy skills and literacy skills, be able to prioritise workloads and have excellent communication skills.

    The successful applicant will be expected to demonstrate an understanding of a technical application support role and be willing to adapt to CST methodologies. Training will be provided to enable the successful candidate to develop.

    The responsibilities of the role include to:

    • Assist in the design, deployment, support, reconciliation and maintenance of the multiple applications
    • Ensuring that documents and reports are produced at the correct time
    • Active participant in change management
    • Ensuring that bills and letters are accurately produced and dispatched
    • Respond to calls logged on helpdesk within SLA
    • Liaise with suppliers, managers, clients and third-party software providers
    • Undertake project work as required
    • Support colleagues as required
    • Conform at all times to all established processes, best practices and performance standards.

    All applicants for employment in Capita Local Government are subject on recruitment to the requirements of the Baseline Personnel Security Standard covering identity, employment history, nationality and immigration status, criminal record (unspent convictions only) and additional pre-employment checks including references and credit checks.

    Person Attributes

    • Enthusiastic, friendly and confident with a positive attitude
    • Be open minded, honest and flexible
    • Able to use own initiative and be self motivated
    • Be adaptable to change and new situations
    • Strong team working ethics
    • Be able to travel when required
    • Be able to work under pressure whilst continuing to deliver to high standards

    Essential Experience/Skills

    • Multi-tasking and prioritization
    • Able to work with a high level of accuracy and thoroughness
    • Excellent customer care & communication skills
    • Math’s and English GCSE (or equivalent) grades C or above
    • Competent using MS Outlook, Word & Excel
    • Previous experience providing technical support for One Revenues and Benefits and/or Northgate

    Desirable Experience/Skills

    • Experience of working in a team within a customer focused environment
    • Understanding of, or willingness to learn Microsoft SQL Server
    • Knowledge of Council Tax, Business Rates and/or Housing Benefits
    • Previous experience using One Revenues and Benefits, Northgate, Civica, Document Management systems and/or EG Work Manager and/or providing application support

    What’s in it for you?

    • A competitive basic salary
    • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
    • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
    • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
    • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
    • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

    You will get the chance to follow your chosen career path anywhere in Capita. You will be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we will provide the support you need to do just that. Our purpose is to create a better outcome for you.

    What we hope you’ll do next:

    Looking to discover more? choose ‘Apply now’ to fill out our short application and send us your CV.

    All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we are doing everything we can to keep our colleagues and customers safe during this time.

    We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.

    Location: London United Kingdom

    Time Type: Full time

    Contract Type: Permanent