Technical Documentation Specialist

About Foxquilt

Foxquilt is a leading North American Insurance technology company focused on providing small businesses insurance. Foxquilt develops, underwrites and distributes a complete line of its own commercial insurance products in the United States and Canada. The company uses a combination of data analytics and artificial intelligence to recommend the best insurance coverage and price to meet the individual needs of its small business customers.

About You
Do you want to make a big impact and grow with one of North America’s leading Insurtech organizations?

We are looking for a Technical Documentation Specialist with 2-3 years of experience writing technical documentation for internal users, end-user and to onboard new team members for the tech and operations unit. You also bring prior experience to prepare and support security audits, processes with a knack for capturing all technical details.

About The Role

Foxquilt is a leading Insurance technology company focused on empowering small businesses and B2B networks to save on small business insurance. We’re introducing new products to the market that finally provide businesses with greater value and buying power. You’ll have the opportunity to work with our technology and product leadership, offering your fresh ideas and strategic insights that will be an integral contribution to our journey to simplify the lives of multiple stakeholders, all the way from end-customers to partners to our own team members.

Location: Toronto based (hybrid work environment: approximately 1-2 days in-office, 3-4 days remote)

Essential Duties and Responsibilities

• Documenting our Foxden platform for internal users and partners, including end-user documentation and API documentation
• Writing technical documentation to support security audits, including processes, controls, policies, standards, and internal audits.
• Writing technical documentation for our own team, to help onboard new team members and those making lateral moves within the platform

Education & Experience

• Education in Science, Math and/or Technology
• Excellent written and verbal communication skills
• 2-3 years of experience in creating documentation for similar use cases as ours
• Strong ability to interview technical and business specialists, capture the knowledge and translate into technical documentation

Additional Qualities

• The technical people feel comfortable with your level of understanding
• When you create documentation, everyone just loves to read it!
• Highly motivated, enthusiastic team player
• Excellent attention to detail and strong multi-tasking skills
• Ability to thrive in a fast-paced, continuously evolving environment

What do we offer?

• Competitive compensation
• Equity in Foxquilt (Employee Stock Options)
• Excellent extended health and dental benefits
• An extra day off on your birthday!
• Casual dress-code
• Opportunity to work with a talented, supportive, & extremely diverse team
• Office in Downtown Toronto (at 1 Yonge Street) with a great view of the water!
• Social events, regular celebrations of milestones, and birthdays!
• Flexible work environment, with opportunities to work from home
• Fun, friendly, diverse, social, and collaborative environment
• A place to grow and advance in your career

How do you apply for this position?

Please apply here directly with your resume and cover letter.

Foxquilt Insurance Services Inc. is an equal opportunity employer that welcomes and encourages applications from qualified candidates of all abilities who bring diverse backgrounds, skills, experiences, and ideas. Accommodation is available for applicants with disabilities throughout the recruitment process upon request. If you require accommodation, please contact Anjan Ravi People Operations & Culture Lead.

Job Type: Full-time