Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience working with two or more of the following: data center infrastructure, operating systems, networking, security, system administration, and/or service management.
• Experience in account management, client service, and/or management consulting and the public sector.
• Experience in application/workload migration to cloud architecture.

Preferred qualifications:

• Experience in cloud operations in Technical Support or Operations (e.g. capacity planning, product release management, etc.).
• Experience working with channel partners, systems integrators, and third-party developers to deliver solutions.
• Ability to effectively present technical materials to various stakeholder groups, and engage with executives of enterprises on both technical and non-technical matters.
• Excellent written, communication, project-management and stakeholder management skills, with a focus on translating business needs into technology solutions.

About the job

Google Cloud teams work with schools, companies, and government agencies to make them more productive, mobile and collaborative. You will oversee all aspects of the Google Cloud sales process, improving it with your insightful data analysis, troubleshooting, and seamless cross-functional teamwork. Your strategies ensure that companies new to Google products get the highest quality customer support and that the Google Cloud program overall is kept on the cutting edge.

As a Technical Account Manager, you'll manage all aspects of Google Cloud adoption, helping customers accelerate their journey to our platform and optimize their business and technical operations. You'll cultivate relationships with business executives and IT stakeholders to develop a knowledge of their business needs and goals. Building on this knowledge, you will also manage the shared strategic roadmaps to drive customer partnerships, provide technical guidance and program leadership, and facilitate customers’ digital transformation.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Manage customer partnerships. Establish executive relationships, conduct customer quarterly business reviews (QBRs), advocate for customers, and coordinate across multiple work streams and teams to maintain customer momentum.
• Manage relationships with customers to cultivate business growth, and collaborate with Customer Technical and Implementation Leads and partners to manage and drive successful adoption of Google Cloud.
• Guide customers through the innovation journey, building strategic roadmaps and driving achievement of key milestones; be an advocate for business transformation, enabling teams to embrace cloud technologies.
• Provide best practices and support for Google Cloud Platform and Google Workspace solutions; develop best practice recommendations for Google Cloud partners based on the experience gained during customer engagement.
• Facilitate customer feedback to Product Management and Engineering teams, and prioritize product requirements.