Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

As below

Job Description

Do you want an exciting role in a growing part of the organisation that puts you at the forefront of delivering for the Group’s key programme to deepen relationships with our customers?

Then you really should consider joining our Customer Value Management (CVM) team in Lloyds Banking Group (LBG) as a Team Support Assistant

At Lloyds Banking Group, we’re motivated by a clear purpose - to Help Britain Prosper. And as the UK's largest digital, retail and commercial bank our colleagues are passionate about making a difference to customers and communities.

We're looking for a Team Support Assistant to join our Interactions Strategy and Implementation (IS&I) team within Lloyds Banking Group’s Chief Customer Office.

As a Team Support Assistant you'll be supporting our busy leaders and empowering the team to achieve great outcomes for the business whilst fostering a brilliant team culture. There will be great variety in the scope of your work from recruitment and onboarding to internal communications and social events co-ordination to name a few.

Alongside key organisation and presentation skills, our ways of working and culture are really important to us. A Team Support Assistant should actively enjoy developing relationships across a large team promoting an engaged and fun place to work.

If you’re creative and passionate about building the best team and above all believe that making a difference for customers starts with how we work, then we want your help to build this great team into an even better team!

About the team

The team sits within the Customer Value Management workstream of the Consumer Relationships business unit. Our vision is to enable Lloyds Banking Group to become a global leader in personalisation, resulting in market-leading depth of customer relationships, customer satisfaction and brand strength.

In IS&I we are responsible for end to end creation of interactions with our Retail customers across all channels. From setting out which customers to engage with and when, right through to delivery of those interactions we continuously innovate to push the boundaries of technical capability and use of data.

We strive to always put customer needs at the heart of what we do. Using our wealth of data and industry leading tools we produce a consistently seamless and personalised interactions experience at the time of need. We work with our award-winning marketers using our market-leading propositions to produce truly relevant interactions for our customers.

We equally value our colleagues, applying our innovative approach to the way we work as a team. Feedback from a colleague Moodcheck survey bi-monthly is used. Our most recent scores across satisfaction, sense of purpose and culture averaged 4/5. We’re a data team with a difference. Despite being nestled at the centre of one of the biggest banks in Britain, servicing multiple major high street brands, we like to do things our way!

As part of your role, you will:

• Coordinate content creation, identifying hot topics, host and diarise team meetings

• Support with team recruitment processes and onboarding of new starters

• Organise regular social events and ways for the team to engage with each other both on and offline

• Develop innovative ways to communicate and promote successes within the team and to the wider business

• Organise Senior Manager catch-up’s and support discussion by creating agendas and circulating discussion notes & actions

• Be ready to support with ad hoc queries, projects and presentations as required

• Learn lots about our overarching purpose & support the strategic priorities of the team

• Own and maintain key team documentation & support the team with document storage and organisation where required

Essential skills we're looking for:

• You are well organised and comfortable working with colleagues of varying seniority to see tasks through to completion

• You are able to work independently and comfortable with ambiguity of tasks to support the smooth running of the team

• You are proactive and are always looking for opportunities to improve team operations and ways of working

• You are an approachable and friendly go-to member of the team

• You are confident making recommendations and providing your opinion as well as hosting presentations to a large team on and offline

Whilst the majority of the team are based in Bristol and this is our preference, we would welcome applications from the other locations where the wider team is also located. Our hybrid working model continues to evolve across our Chief Customer Office (CCO), and all CCO colleagues work a minimum of 1 day per week in an office. This will be monitored and reviewed and increase to 2 days per week in an office.

If you’d like to be part of an inclusive, values-based culture passionate about making a difference, we’d love to hear from you. Whatever your aspiration, you can also expect excellent benefits, including performance-related bonus, private health cover, share schemes and a generous pension contribution, along with the option to choose an additional cash lump sum (4% of salary) or pick from a wide range of industry leading benefits.

We’re a function passionate about encouraging an environment of professional development and will give you opportunities to stretch. We also recognise colleagues for their contribution and performance as part of our colleague charter.

As a Group we celebrate the diversity of our people – we’re building a truly inclusive work environment where all of our colleagues have the chance to create a real difference.

And if you need any reasonable adjustment to participate in the application or interview process just let us know.

So if you have the skills and background we'd love you to come and work with us to transform the group’s next chapter into reality. What are you waiting for…

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.