Team Manager - VM - Arnison Centre Durham

Purpose 

• Deliver an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often 
• Support visual merchandising coaching and upskilling of wider store team members 
• Lead and deliver best in class visual standards each launch and campaign 
• Support the growth and profitability of the store through the implementation of the retail plan at a store level and delivery of the KPI measures 
• Role model great customer service and supports the delivery of a customer focussed service proposition through the team that delights our customers 
• Recruit, and develop great visual talent and capability within the visual team supporting the succession requirements of the store 
• Ensure colleagues understand and are motivated to deliver their part 
• Support the store to trades safely and legally, protecting Customers,Colleaguesand the M&S brand 

Key Accountabilities 

• Lead the visual team to dress and style all mannequins every launch, ensuring consistent handwriting across the store appropriate to all areas 
• Delivers styling updates for monthly newness launches as well as supporting the placement of new lines 
• Coordinates refreshes caused by product sell through 
• Work alongside Commercial and Operations teams to ensure delivery of Visual presentation standards and processesinlinewith critical path and understands and plans all required activity each launch 
• Owns the ordering and implementation of all large format POS each season for all BU’s 
• Ensure that all the key looks are delivered each season 
• Regularly shop the competition to identify visual and trading opportunities 
• Create the right culture, role modelling new digital ways of working and leadership behaviours 
• Supports store engagement / training requirements 
• Supports the wider store operation when requiredi.e.Service and Tilling 
• Supports the delivery of the Retail Plan and Store KPI’s 
• Supports the delivery and embedding of the business transformation plan and change initiatives 
• Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sellwell
• Deliver brilliant basics through the team 
• Act on customer feedback to deliver improvement 
• Uses data and insight to improve customer instore experience and drive performance 
• Support the delivery of Plan A 
• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success 
• Recruit for the team, ensuring new starters have a brilliant onboarding experience 
• Ensuring all line management activities and people activities are delivered in line with company process and policy 
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps 
• Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly 
• Maintain a safe and legal store environment 

Key Leadership Capabilities 

• Successfully embeds change for lasting commercial impact and results 
• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting 
• Takes ownership and accountability for the success of their team 
• Spends time coaching colleagues to accelerate performance and personal growth 
• Recognises high performance and supports poor performers to improve 
• Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are 
• Uses customer feedback and market trends to guideteamswork 
• Helps teams understand information and business messages by actively seeking out opinions and asking questions 
• Uses a combination of channels and technology to communicate, ensuring timely,clearand open communication with colleagues 
• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

Technical Skills/ Experience 

• Robust understanding and ability to deliver visual merchandising and styling across all BU’s 
• Ability to execute windows to best in class standards and being able to adapt to varying environments 
• Able to plan and execute grid and environment changes as required each launch 
• Ability to lead a team to deliver excellent visual implementation, customer service and KPI’s across the store 
• Has a good understanding and up to date knowledge of visual principles, commercial performance and people processes and systems 
• Uses all available data and MI to identify commercial, cost savings & customer opportunities to increase profit 
• Good level of digital capability and an understanding and use of all systems 
• Good knowledge of the legal requirements across their area of accountability and the store 
• Knowledge of our people policies and managing performance within a team 
• The ability to have difficult conversations with effective resolutions with colleagues 
• Good communicator and listener who will inspire, share theirknowledgeand best practices with others 
• Ability to plan and review across the week and the month 
• Ability to deliver under pressure demonstrating resilience 
• Ability to build and maintain relationships with key stakeholders across the store and region 
• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset 

Key Relationships and Stakeholders 

• Customers 
• Colleagues 
• Store Leadership 
• Regional Leadership 
• BIG