The sweeping innovations that we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. As a Manager in-store, we want you to help us transform our business on a record scale, by showing everyone how crafting the perfect customer experience can change M&S for good.

As a Store Manager demonstrating strong drive and vision is imperative, having a real commercial instinct, a business transformation mentality, and a passion for high performance in everything you do is key. We are looking for accomplished Retail Superstars with experience in food retail or clothing & home who are proven leaders.

About the role

Setting first class standards and driving continuous improvement are crucial attributes to exploit every commercial opportunity and drive sales. With a passion for delivering excellent standards at all times combined with continuously driving growth & profitability of the store or Foods section through successful implementation of the M&S retail plan.

• To drive a selling culture within your team.
• To lead your team to deliver excellent customer service and hit store targets.
• Deliver an inspirational, improved, and consistent visual customer journey instore which inspires our customers to shop and buy more often.
• To utilise and exploit data & Management Information to support with operational decisions.
• To implement a continuous improvement mentality.
• Build relationships with key partners across your Region and beyond to maximise all growth opportunities, execute fantastic events and drive conversion.
• To continuously seeking opportunities to develop future talent through performance tools and development programmes.

About you

• A superb knowledge of Retail.
• A proven leadership track record and the ability to lead effectively through ambiguity.
• Tech savvy - an understanding of systems and have the ability to exploit them.
• Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
• Able to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
• A desire to push boundaries and collaboratively make a difference.
• Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

What’s in it for you?

• A great work / life balance - working only 1 full weekend in 2.
• 20% Colleague discount on most things from furniture, fashion and of course food.
• First class welcome to M&S with a tailored 12-week induction in your training store.
• Options to progress – it’s something we’re proud of at M&S.
• Holiday Entitlement 28 days – with more earned the longer you’re with us
• Celebration Day – a paid day off to celebrate something that’s important to you *
• Charity Volunteer Day – A paid day away from work to support your chosen charity *
• Perks and Discounts via the M&S Choices website (these are great and there are lots!)
• Annual bonus