We are looking for a committed and enthusiastic Team Leader to join our multi-skilled Platform team in Glasgow.

You will confidently lead a team of around 15 Customer Experts to deliver what matters to the customer and remove blockages that stop us delivering this, whilst at the same time protecting the business

You will provide care, support and coaching to build capability and develop people to be the best they can be. We want you to know your people and what is important to them to help them achieve their aspirations.

You will work in a community together with a strong group of leaders, learning from each other and sharing solutions to problems, and will lead Customer Experts.

Duties & Responsibilities:

Every day will be different, we are in a fast-paced environment where things change regularly. Your days will be mostly spent in the work, leading, and managing your people, making sure that they are the best they can be, with the right support from you.

You will work as part of a large team environment where collaboration is key, you’ll support your peers when needed and provide solutions to new situations as they arise.

A Team Leader in Platform is accountable for:

• Learning and spending time in the work

• Coaching our experts to be the best they can be

• Ensuring that we have great communication

• Forming Self organising teams

• Absence and Wellbeing of their team

• Performance and progression

• Comparative capability

• Regular Reward and Recognition

• Complaints support

• Breach support

• Service, Planning and resource awareness

• Team member adherence

Skills & Experience required:

• Product knowledge across life is desirable.

• Knowledge of Vulnerability, Fraud, Breach, Money Laundering and Verification

• Systems thinking knowledge – customer focussed ways of working.

What will you get for this role?

• Salary of circa £30,000 depending on skills, experience, and qualifications.

• Generous defined contribution pension scheme.

• Annual performance related bonus and pay review.

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days.

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply).

• Excellent range of flexible benefits to include a matching share save scheme.

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability, and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on 07393469953 or send an email to alice.neal@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.