CAFE TEAM LEADER

Being a Team Leader in our Cafes is all about creating a rewarding work environment by given the opportunity to make a difference in someone’s day, every day.

Never a late night or long weekend, you can finally have a career in hospitality with the work-life balance you were looking for! Because our business is growing, we can offer you job security and the opportunity to develop your career alongside us.

If you’re looking for a career in hospitality where you can make a difference by delivering phenomenal standards and store growth and are passionate about creating an exceptional workplace for all your team, this is the role for you!

You will be responsible for

• Motivating, supporting, and developing your cafe team to deliver exceptional customer service
• Supporting your General Manager and deputising when needed
• Coaching your cafe team to smash weekly targets
• Striving to always do better for your guests
• Knowing your Cafe Menu - being prepared to check and challenge all food and drink
• Upselling the delicious menu extras and driving your team to do the same
• Encouraging your guests to provide their valued feedback
• Helping your team to make sure your Cafe stays clean, safe and legally compliant

You will need

• To be 18 years of age or older
• Some practical work experience in Cafes, Fast Food, Restaurants, Pubs etc
• Experience leading or coaching a small team
• To be warm and engaging both with your team and your customers
• To have a positive attitude with a passion for customer service
• To be someone who thrives in a branded business, with set menus, food specs, etc.
• The ability to coordinate multiple tasks in a fast-paced environment
• To be an excellent communicator