Location: LIVERPOOL

Salary: Â£15,623.92

Contract Type: Permanent

Position Type: Full Time

Closing Date: Friday 24 September 2021

Our people are at the heart of National Museums Liverpool. Colleagues from across the NML team make a difference every day, creating memorable experiences for everyone and challenging expectations. We pride ourselves on being a place for everyone, but we are always aiming higher, aspiring to be representative of the communities we serve. Through our people, we are building a culture which embeds trust, respect and inclusion and an organisation in which people are engaged and empowered to enable National Museums Liverpool to evolve. You could be just the right person to join us.  

We currently have the post(s) of Team Leader (Catering) available.

Responsible to:     Duty Manager

Working Hours:     32 hours 

Basis:                     Established

Purpose of the Role:

To assist the duty manager in leading the team to maximise sales from NML Trading Limited’s catering units and to provide excellent customer service and enhance the visitor experience at all National Museums Liverpool venues.

Main Duties:

Performance

• Assist with the management of the front of house operation during the shift.
• Maintain a high standard of customer service and customer management at all times.
• Be accountable for all cash management issues during the shift, including opening and closing procedures in the manager’s absence.

• Ensure that the team know their targets for the day and are focused on achieving them.
• Ensure that the team delivers customer service excellence to every customer that interacts with NMLT.
• Ensure efficient delivery of the operation continues in the absence of the duty manager.

Products and Services

• Demonstrate a passion for products and services maintaining a high level of product knowledge.
• Ensure that displays are well stocked during the shift and visually merchandised in line with company standards.
• Participate in stock counts, assisting with staff supervision. 
• Follow company procedures for recording of stock deliveries, transfers and wastage, ensuring that the EPoS inventory system is accurate and up to date.
• Share staff and customer feedback on products with the Duty Manager.
• Ensure that all legal requirements in relation to the display and sale of products are adhered to at all times.

People

• Ensure that staff are motivated during the shift in order to achieve maximum productivity.
• Manage the performance of staff on duty and report issues relating to conduct, attendance, punctuality and appearance to the Duty Manager.
• Observe company procedures for reporting sickness and work with the management team to minimise sickness absence.
• Ensure that staff on duty comply with company policies and procedures particularly relating to cash handling and Health and Safety including emergency evacuation.

Premises

• Ensure that a high standard of housekeeping and hygiene is maintained, front of house, on the shop floor, in cafes and restaurants, behind counters, in offices storage areas and stockrooms.
• Monitor and manage all maintenance issues during the shift ensuring that broken lights, temperature issues, water supply, equipment, fixtures and fittings are reported to the Duty Manager.
• Be alert to the possibility of the internal and external theft of cash, keys, stock and equipment and ensure staff observe company security procedures.
• Being fully conversant with the terms and conditions attached to the premises operating licenses and current regulations and legislation to ensure they are adhered to by visitors/clients/guests.

Company

• Uphold and protect the company’s image and reputation at all times.
• Demonstrate good communication and interpersonal skills when interacting with suppliers, Trading team members, NML staff members and other internal customers.
• Complete all the tasks as assigned by the Duty Manager to meet the agreed deadline.
• Undertake such training and attendance on courses and seminars which will assist in the development of skills which are relevant to the department.
• Undertake any other duties as may be required from time to time.
• Show the highest integrity and confidentiality in the pursuance of these duties.
• Adhere to and promote NML’s Equality and Diversity, Safeguarding Vulnerable Children and Adults and Child Protection policies. Monitor and update the NML Diversity Action plan.
• At all times display the upmost respect, tolerance and courtesy to the diverse richness of colleagues and visitors.
• To adhere to NML's Health & Safety Policies and Procedures, and make a contribution to the continuance of a sound health and safety culture within the department, particularly in relation to Manual Handling.
• Carry out any reasonable instruction given by Company through the management structure.
• Contribute to the management, discussion and communication of risk as appropriate to your role.  Ensure you follow, adhere to and implement (where appropriate) effective controls for policies, processes and systems within your department, directorate and for the organisation. 

The details contained in this job description reflect the content of this job at the date of being prepared.  It is however possible that over time the nature of the job will change.  Consequently NML Trading Ltd will expect to revise this job description from time to time and will consult with the post holder at the appropriate time