The Talent Acquisition PMO Co-ordinator is responsible for supporting delivery of TA operational activity in the EMEA region in partnership with colleagues and stakeholders across the region. The PMO co-ordinator provides administrative support for a range of processes and projects relating to recruitment operations delivery, technology & program management, risk & compliance, process improvement, reporting & analytics, procurement and third party management.

Job Background/context:

Citi, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

In Europe, the Middle East and Africa (EMEA), Citi maintains a physical presence in 54 countries and does business in 61 more. Clients across EMEA choose Citi for our global footprint, market position, in-country relationships and full range of solutions through our extensive suite of products and services

Key Responsibilities:

Support the talent acquisition team with operational and administrative tasks across all areas of TA activity. These could include: new policy implementation, process improvement, technology projects, risk and compliance activities, reporting and analytics, and procurement.

• Undertake global and regional data assignments: information gathering, data analysis, quality checking, auditing
• Use reports to identify data quality issues and conduct independent follow up to correct issues
• Be able to learn and use key recruitment systems, Workday & Avature, and support the resolution of systemic process issues in partnership with recruiters and HRSS
• Manage central team data such as process documents, organization charts, coverage matrix, stakeholder mapping to ensure a relevant and current information repository for the wider TA team

• Proactively maintain a project tracker of all TA priorities
• Support the procurement, third party and invoicing processes of vendor and talent acquisition costs across the region in collaboration with finance
• Support the risk and controls agenda, strengthen a culture of risk awareness, monitor corrective action plans, co-ordinate required sample testing and relevant reporting
• Manage the PMO inbox, collation and editing of team communications
• Contribute to the proactive culture within the team and identify opportunities for process improvement wherever possible
• Schedule interviews for senior hires & ensure an excellent candidate and hiring manager experience
• Support campus recruitment activity, including event and program logistics and running virtual and in-person assessment centres
• Support wider TA regional team in specific locations with admin activities including job postings, mobility and internal transfer requirements
• Other ad hoc tasks which support the timely resolution of issues, data quality assurance, maintenance of BAU TA operations

Knowledge / Experience

Analysts will be able to demonstrate several (but not all) of the below skills and experience criteria:

• Previous experience could be from operations, project management, HR or technology teams.
• Experience of using and managing third party systems, including applicant tracking systems (e.g. Avature/Workday)
• Ability to build relationships and interact positively with various colleagues and partners across different geographies and respond rapidly to urgent requests to fulfil business needs
• Strong attention to detail
• Ability to multi-task and manage competing priorities
• Proven ability to deliver results independently in a collaborative environment
• Advanced Microsoft office skills

Qualifications:

• Preferably educated to degree level but not essential if balanced with relevant experience