As part of our Azure for Operators team, your enthusiasm and drive to exceed customer expectations will be vital as you play an important role in ensuring the products our customers use are supportable. You will develop your communication and engagement skills as you work with internal teams across sales, support and product engineering, using feedback gathered from the field to guide activity focused on improving and enhancing the product’s supportability.

In this role, you will directly impact both the maturity of some of our core products, as well as positively affect customer satisfaction. You will have exposure to some of Microsoft’s existing cloud and telecommunication technologies, as well as have the opportunity to become familiar with modern ones we roll out to customers.

Who are Azure for Operators?

AfO is our hybrid cloud solution for operators that helps our customers deploy, secure, and monetize their network services across Microsoft Azure and other platforms in a multi-cloud environment. AfO is building a team to help mobile operators take advantage of the innovation unleashed by the introduction of technologies such as 5G, Software Defined Networking / Network Function Virtualization, Edge Compute and the next generation Internet of Things.  

Responsibilities

As a supportability programme manager, you will collaborate with a motivated set of peers in your aim of improving the support experience of our customers. These can include stakeholders in the business group, the engineering team and within support to get features delivered which will enhance Azure supportability. Other key responsibilities include:

Key Responsibilities: 

• Partnering with Support, Engineering and Program Management teams to implement supportability improvements for products and services. 
• Evaluating and translating business requirements into clear guidance for engineering teams 
• Developing plans, steering the implementation, and managing appropriate outcomes 
• Communicating clearly about projects, risks, and accomplishments on behalf of the team 
• Leading customer focused design initiatives with the engineering team to enable better support of customers. 

Qualifications

With your ease engaging across multiple teams and your ability to gather, collate and circulate product feedback, you will be well positioned to add value quickly in this role.

Other knowledge, skills and experiences that will set you up for success include:

• Practical technical knowledge in cloud, networking or telecommunications products and services
• Regular interaction with internal stakeholders, both technical and account teams, to gather feedback and requirements.
• Experience working with, and influencing, product teams to get features prioritised and delivered
• Experience applying data analysis techniques to collect, process, analyse and present data and insights to guide supportability enhancements 
• Experience in project management and delivering findings to stakeholders, including a leadership audience 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.