Support Officer

At One Housing, we don’t only believe that everyone deserves a safe, secure, affordable home. We also believe that everyone deserves to realise their full potential and lead a fulfilling life.

Are you an experienced and ambitious Support Officer who haves the ability it takes to motivate, support, direct and collaborate with others? If so, we have a unique and exciting opportunity to be part of a brand-new service. The service will deliver the Tenancy Support across 24 units (properties) designated for former rough sleepers focusing on tenancy sustainment, employment, training and volunteering opportunities and ultimately, support to move on into independent accommodation.

The Role

Location: Enfield
Salary: £23,116 Per annum/pro rata
Working Hours: 18.75 per week Monday – Friday
Position Type: Part Time / Permanent

In this role, you will work as part of a team working to support individuals (with low–medium support needs) to maintain their tenancy, avoid eviction and improve long-term positive outcomes. As Support Officer, you will carry out support planning and risk assessments for customers with low-medium support needs. The role includes supporting the customer with property viewings; sign-up to the OHG tenancy and to sustain the tenancy. The role will also involve collaborating with relevant community agencies to ensure customers receive appropriate advice and support.  

What you will need to succeed

• You will have a comprehensive understanding of, and respect for, the issues affecting people who have experienced homelessness and rough sleeping.
• You will have sound knowledge of the housing and benefits sector and be up to date with current legislation and government frameworks.
• Candidates will need to have experience of supporting customers with welfare benefits, housing. Preferably with one year or more experience or have lived experience.
• A well-organised approach, team ethos and good communication skills • The ability to undertake assessments and work with individuals to create support plans in an environment that encourages customer consultation and involvement.
• Experience of working with vulnerable people and or rough sleepers with a range of needs in a support capacity ranging from mental health, substance misuse, dual diagnosis (i.e. mental health and substance misuse.
• Good communication skills and the ability to engage with and respect the needs of vulnerable people.
• IT skills including the use of Microsoft packages and digital technology.
• To manage and maintain administration and recording systems.
• To comply with policies & procedures, including Safeguarding, Health & Safety and Customer Care.

The Offer

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

• Salary Â£23,116 Per annum/pro rata
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About Us

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone.