The key responsibilities of the Support Officer are:

• Act as a first point of contact for the office (for visitors and general phone calls) in a way that represents the agency as helpful, friendly and competent.
• Key focus on implementing process improvement throughout your office.
• Work with property and facilities to coordinate office requirements.
• Providing senior level assistance and administrative support to the allocated Leaders in the office, including diary management, financial administration and other day to day activities. Note: The SO role has no financial delegations.

• Assistance with group management processes including recruitment, employee on-boarding and off-boarding, and staff induction.
• Undertake reporting functions for your allocated office groups, including preparation of monthly team reports (as required).
• Maintaining your allocated office group’s records management system, including archiving and retention.
• Arranging travel and accommodation, conference venues and course bookings etc for team members, and process subsequent travel claims.
• Maintaining your allocated office group’s risk and issues registers.
• Managing Official Information Act (OIA) requests.
• General administrative functions, including for example, arranging meetings [including videoconferencing], meeting agenda and minutes, catering as necessary.
• Undertake activities to support the day to day functioning of the office, such as ordering stationary, contacting suppliers and repair people etc.
• Assist with record keeping and information management (incl. staff leave, assisting with routine reporting etc.)
• Assist staff with technical issues (e.g. arranging help with computer problems etc.)
• Participate in opportunities to work collaboratively with other support staff across the country.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.